Cyber Technical consultant

Turtle Trax S.A.; Estado de México; A distancia; MXN 500.000 - 700.000; Jornada completa

Descripción de la vacante

A leading data protection company in Mexico is seeking a Professional Services Technical Consultant to implement and deploy data protection products. You will work directly with customers to deliver solutions that optimize data security. The ideal candidate has over 4 years of experience in IT consulting or customer service, proficiency in Windows Server and a commitment to exceptional client service. This position involves remote support and coordination with various teams to ensure project success.

Formación

• 4+ years industry experience in a customer-facing role.
• 4+ years of experience in IT consulting or related fields.
• Proficiency in Windows Server environment and IIS.
• Basic understanding of Linux infrastructure.
• Exposure to scripting languages like Python.

Responsabilidades

• Deploy and implement Data Protection products in large enterprise environments.
• Provide remote technical support during product onboarding.
• Scope engagements by assessing client operations and business processes.

Conocimientos

Customer-facing experience

IT consulting experience

Data Security Posture Management

Endpoint Security

Effective communication skills

Organizational abilities

English proficiency

Technical Spanish skills

Descripción del empleo

About The Position IN MEXICO

Are you a motivated individual who enjoys working in a team-oriented environment? Are you passionate about working with customers and solving complex situations? Do you enjoy the thought of providing proactive services to customers to improve the overall health of their product line implementations? If so, the Professional Services team is looking for you to join their team as a Professional Services Technical Consultant. You will have the opportunity to work on exciting and challenging projects with various Global 2000 customers. You will have the opportunity to work with highly visible companies and make an impact on their data security. Get the chance to work with exciting Cyber Security products and enhance your career. We look forward to partnering with you in your success.

Responsibilities

• Work as a Professional Services Consultant to deploy and implement the company Data Protection products (data loss protection, data classification, cloud data protection, Secure collaboration) in large enterprise environments. Perform knowledge transfer with our customers.
• Collect infrastructure technical requirements from a prospect/customer and create implementation and production deployment procedures for Data Protection products to interoperate and work within prospect/customer’s site.
• Provide remote technical support to customers during the product onboarding engagements, including solutions design, testing, evaluation/pilot and production phases to ensure a successful deployment.
• Responsible for supporting the company Professional Services revenue objectives.

Day-to-Day Activities

• Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations to optimize the company Data Protection product implementation.
• Provide data security solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.
• Work with the broader Professional Services, Customer Success, Technical Account Management, Support, Engineering, and Product teams to address customer concerns and manage escalations.

Qualifications

• 4+ years industry experience in a customer-facing role
• 4+ years of experience in IT consulting or related fields.
• Familiarity with Data Security Posture Management, Insider Threat Management, Endpoint Security, and/or Cloud Security concepts.
• Proficiency in Windows Server environment; experience with web infrastructure components like IIS and MS SQL.
• Basic understanding of Linux infrastructure.
• Exposure to scripting languages (Python, Lua, etc.)
• Exposure to Data Classification and DLP solutions is desirable.
• Clear and effective communication/presentation skills, both written and verbal.
• Demonstrated organizational abilities with an eye for detail.
• Commitment to delivering exceptional client service, with the confidence to engage with various customer teams including IT InfoSec, Support and Business Functional teams.
• Proven ability to manage multiple tasks simultaneously and follow through to completion.
• English proficiency in both technical and non-technical communication is required. Technical Spanish speaking skills are desirable.
• Work closely with your corresponding PMO organization to ensure customer needs are met and customer satisfaction continues to rank high.
• Present updates to management identifying risks, challenges, and proposed solutions.

Preferred Requirements (but not required)

• CISSP certification.
• Knowledge of various security standards and methodologies like ISO27001, FIPS200, COBIT and ITIL.
• Knowledge of storage devices & technologies like RAID, SAN and archive & restore.
• Knowledge of software deployment tools like SMS, Altiris, LANDesk.
• Experience with virtualization technology.