Customer Success Manager - 3D Printing

Mphasis; Región Centro; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

HP is seeking a Customer Success Manager for the Mexico region to oversee the post-sales experience across the 3D Printing and Digital Manufacturing Services portfolio. You will drive adoption, retention, and business value realization while serving as the primary contact for stakeholders at multiple levels, coordinating with cross-functional teams to ensure commitments are met.

With 3–4 years of experience, you will manage onboarding, contract administration, billing processes, and performance

Formación

• Bachelor’s degree in business administration, operations management, supply chain management, engineering, industrial engineering, or a related field.
• Experience in customer success, account management, or post-sales roles.
• Ability to manage multiple stakeholders and drive processes across cross-functional teams.

Responsabilidades

• Manage post-sales customer experience across HP's 3D Printing and Digital Manufacturing Services.
• Drive customer adoption, satisfaction, retention, and value realization.
• Serve as primary point of contact with customers at multiple levels.
• Coordinate onboarding, contract administration, and billing processes.
• Perform data analysis and performance reporting for business reviews.
• Collaborate with cross-functional teams to resolve issues and improve processes.

Conocimientos

Onboarding & Implementation

Account Management

Stakeholder Engagement

Contract Administration

Billing & Revenue

Order Management

Data Analysis

Cross-functional Collaboration

Process Documentation

Governance

Educación

Bachelor’s degree in Business Administration or related field

Descripción del empleo

HP is seeking a Customer Success Manager for the Mexico region to oversee the post-sales experience across the 3D Printing and Digital Manufacturing Services portfolio. You will drive adoption, retention, and business value realization while serving as the primary contact for stakeholders at multiple levels, coordinating with cross-functional teams to ensure commitments are met.

With 3–4 years of experience, you will manage onboarding, contract administration, billing processes, and performance