Strategic Customer Success Manager — Process Industries

Aspen Technology; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Aspen Technology in Mexico City seeks an experienced Customer Success Manager to own end-to-end customer relationships, drive adoption, and secure renewals across a portfolio of accounts. You will leverage your industry knowledge in process industries and work with cross-functional teams to deliver value and growth.

The role requires 6–8 years of experience, a chemical engineering background, English fluency, and travel up to 25%.

Formación

• Bachelor’s Degree in Chemical Engineering or similar Science / Engineering degree is required.
• 6-8 years of experience required.
• Experience in process industries, Upstream or Refining is required.
• Experience in Refining planning processes is preferred.
• Experience with AspenTech’s Engineering or Manufacturing solutions or similar software suites used in Process Industries.
• Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services
• Excellent communication skills, both written and verbal.
• A verifiable track record of consistently meeting and exceeding revenue goals or business objectives.
• Proven ability to facilitate, lead cross-functional teams and project manage.
• Experience with managing multi-million-dollar portfolios.
• Skilled at building relationships with key decision makers, influencers and senior management within an account.
• Strong self-motivation, agility and business acumen.
• Travel: up to 25%.
• Fluent in English

Responsabilidades

• Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned accounts.
• Focus on customer intimacy and driving business impact.
• Build and nurture relationships with senior decision makers across top accounts.
• Align AspenTech initiatives with customer business objectives to secure renewal and growth.
• Act as a trusted advisor through the lifecycle from initial sale to successful adoption and renewal.
• Conduct Executive Business Reviews and strategic roadmaps to improve satisfaction and usage.
• Collaborate with internal teams to develop account plans and renewal opportunities.

Conocimientos

Relationship Building

Account Management

Cross-functional Leadership

Customer Success

Communication

Travel readiness

Educación

Bachelor’s Degree in Chemical Engineering

Descripción del empleo

Aspen Technology in Mexico City seeks an experienced Customer Success Manager to own end-to-end customer relationships, drive adoption, and secure renewals across a portfolio of accounts. You will leverage your industry knowledge in process industries and work with cross-functional teams to deliver value and growth.

The role requires 6–8 years of experience, a chemical engineering background, English fluency, and travel up to 25%.