Customer Success Account Manager

Unity Communications; Xico; Remote; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Remote work from Mexico

Competitive base salary

Full legal benefits from day one

Food Vouchers Card

Paid training and onboarding

Career path toward customer success

Job summary

Unity Communications is hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance space.

The role focuses on onboarding, adoption, and expansion across a diverse portfolio. Based remotely in Mexico, you will design onboarding processes, lead quarterly business reviews, and monitor KPIs, while collaborating with marketing on engagement content and events.

Qualifications

• 3–5+ years of experience in multifamily property management or operations
• Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
• Knowledge of budgeting and financial planning in real estate
• Previous experience in customer-facing or consultative roles
• Excellent communication in English and Spanish (written and verbal)
• Proficiency with documentation, project management, and productivity tools
• Adaptability and initiative to work in a fast-paced startup environment

Responsibilities

• Build and manage customer onboarding processes and documentation
• Support the design and implementation of the budget lifecycle management framework
• Shadow internal leaders to learn customer workflows and document best practices
• Create training materials tailored to property, regional, and asset managers
• Lead quarterly business reviews (QBRs) and identify upsell opportunities
• Track and report on KPIs such as churn, engagement, and time-to-value
• Collaborate with marketing on customer engagement content and events
• Provide day-to-day support to ensure customer satisfaction during budget cycles

Skills

Bilingual English/Spanish

SaaS experience

Customer-facing

Documentation

PM tools

Tools

Yardi

Entrata

RealPage

Job description

About the Role

We're hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance industry.

Key Responsibilities

• Build and manage customer onboarding processes and documentation
• Support the design and implementation of the budget lifecycle management framework
• Shadow internal leaders to learn customer workflows and document best practices
• Create training materials tailored to property, regional, and asset managers
• Lead quarterly business reviews (QBRs) and identify upsell opportunities
• Track and report on KPIs such as churn, engagement, and time-to-value
• Collaborate with marketing on customer engagement content and events
• Provide day-to-day support to ensure customer satisfaction during budget cycles

Requirements

• 3–5+ years of experience in multifamily property management , preferably as a regional or operations manager
• Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
• Knowledge of budgeting and financial planning in the real estate sector
• Previous experience in customer-facing or consultative roles
• Excellent communication in English and Spanish (written and verbal)
• Proficiency with documentation, project management, and productivity tools
• Adaptability and initiative to work in a fast-paced startup environment

Preferred Skills

• Familiarity with customer success metrics and frameworks
• Experience developing educational or training content
• Comfort working with KPIs and data analysis
• Understanding of value-based selling or strategic account management

What We Offer

• 100% remote work (must be based in Mexico)
• Competitive base salary
• Full legal benefits from day one
• Food Vouchers Card
• Paid training and onboarding
• Career path toward customer success, SaaS operations, or consulting
• Schedule: Monday - Friday