Remote Bilingual Customer Success Manager - PropTech SaaS

Unity Communications; Región Centro; Remote; MXN 400,000 - 600,000; Full time

Benefits offered by this job

Remote work

Benefits from day one

Food vouchers

Job summary

Unity Communications in Mexico is seeking a Customer Success Account Manager to support a U.S. software company in PropTech and real estate finance. The role emphasizes onboarding, budget lifecycle management, and ensuring customer satisfaction.

You will create training materials for property, regional, and asset managers, lead quarterly business reviews, and track KPIs like churn and time-to-value. This is a fully remote role based in Mexico with day-one benefits.

Qualifications

• 3–5+ years in multifamily property management, ideally regional/ops manager
• Experience with SaaS platforms (Yardi, Entrata, RealPage) in real estate
• Budgeting and financial planning knowledge in real estate
• Customer-facing or consultative work experience
• Excellent English and Spanish communication (written and verbal)
• Proficient with documentation, PM, and productivity tools
• Adaptable for fast-paced startup environments

Responsibilities

• Build and manage onboarding processes and docs
• Design and implement budget lifecycle framework
• Shadow leaders to document customer workflows
• Create training materials for property, regional, and asset managers
• Lead QBRs and identify upsell opportunities
• Track KPIs like churn, engagement, and time-to-value
• Collaborate with marketing on engagement content/events
• Provide day-to-day support during budget cycles

Skills

Customer Success

Onboarding

KPI Tracking

Budgeting

Bilingual EN/ES

SaaS Familiar

Documentation

Project Management

Startup Experience

Job description

Unity Communications in Mexico is seeking a Customer Success Account Manager to support a U.S. software company in PropTech and real estate finance. The role emphasizes onboarding, budget lifecycle management, and ensuring customer satisfaction.

You will create training materials for property, regional, and asset managers, lead quarterly business reviews, and track KPIs like churn and time-to-value. This is a fully remote role based in Mexico with day-one benefits.