Customer Success Account Manager

Unity Communications; Monterrey; Remote; MXN 420,000 - 660,000; Full time

Benefits offered by this job

100% remote work (Mexico)

Competitive base salary

Full legal benefits from day one

Food Vouchers Card

Paid training and onboarding

Career path toward customer success

Schedule: Monday - Friday

Job summary

Unity Communications is hiring a Customer Success Account Manager to support a fast-growing U.S. software company in PropTech and real estate finance.

The role focuses on onboarding, data-driven success metrics, and cross-functional collaboration with marketing and product teams. Ideal candidates have 3–5+ years in multifamily property management and experience with SaaS tools like Yardi, Entrata, or RealPage.

Qualifications

• 3–5+ years of experience in multifamily property management, preferably as a regional or operations manager.
• Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage).
• Knowledge of budgeting and financial planning in the real estate sector.
• Previous experience in customer-facing or consultative roles.
• Excellent communication in English and Spanish (written and verbal).
• Proficiency with documentation, project management, and productivity tools.
• Adaptability and initiative to work in a fast-paced startup environment.

Responsibilities

• Build and manage customer onboarding processes and documentation.
• Support the design and implementation of the budget lifecycle management framework.
• Shadow internal leaders to learn customer workflows and document best practices.
• Create training materials tailored to property, regional, and asset managers.
• Lead quarterly business reviews (QBRs) and identify upsell opportunities.
• Track and report on KPIs such as churn, engagement, and time-to-value.
• Collaborate with marketing on customer engagement content and events.
• Provide day-to-day support to ensure customer satisfaction during budget cycles.

Skills

Account management

Customer success

Training content development

Data analysis

Bilingual English/Spanish

Documentation

Project management

Value-based selling

Tools

Yardi

Entrata

RealPage

Job description

About the Role

We're hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance industry.

Key Responsibilities

• Build and manage customer onboarding processes and documentation
• Support the design and implementation of the budget lifecycle management framework
• Shadow internal leaders to learn customer workflows and document best practices
• Create training materials tailored to property, regional, and asset managers
• Lead quarterly business reviews (QBRs) and identify upsell opportunities
• Track and report on KPIs such as churn, engagement, and time-to-value
• Collaborate with marketing on customer engagement content and events
• Provide day-to-day support to ensure customer satisfaction during budget cycles

Requirements

• 3–5+ years of experience in multifamily property management , preferably as a regional or operations manager
• Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
• Knowledge of budgeting and financial planning in the real estate sector
• Previous experience in customer-facing or consultative roles
• Excellent communication in English and Spanish (written and verbal)
• Proficiency with documentation, project management, and productivity tools
• Adaptability and initiative to work in a fast-paced startup environment

Preferred Skills

• Familiarity with customer success metrics and frameworks
• Experience developing educational or training content
• Comfort working with KPIs and data analysis
• Understanding of value-based selling or strategic account management

What We Offer

• 100% remote work (must be based in Mexico)
• Competitive base salary
• Full legal benefits from day one
• Food Vouchers Card
• Paid training and onboarding
• Career path toward customer success, SaaS operations, or consulting
• Schedule: Monday - Friday