Customer Success Account Manager

Unity Communications; Santiago de Querétaro; Remote; MXN 350,000 - 550,000; Full time

Benefits offered by this job

100% remote work

Competitive base salary

Full legal benefits from day one

Food Vouchers Card

Paid training and onboarding

Career path toward CS, SaaS ops, or in

Mon-Fri schedule

Job summary

Unity Communications is seeking a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance sector. This remote role is based in Mexico and focuses on onboarding, customer success, and value realization.

You will coordinate onboarding, lead QBRs, document best practices, and develop training materials for property managers while tracking key KPIs such as churn and time-to-value. Fluent English and Spanish are required.

Qualifications

• 3–5+ years in multifamily property management, regional or operations leadership preferred.
• Experience with SaaS platforms or property management tools (Yardi, Entrata, RealPage).
• Budgeting and financial planning knowledge for real estate.
• Customer-facing or consultative experience.
• Excellent English and Spanish communication (written and verbal).
• Strong documentation, project management, and productivity tool skills.
• Ability to adapt and act in a fast-paced startup environment.

Responsibilities

• Build and manage customer onboarding processes and docs.
• Support budget lifecycle management framework design and rollout.
• Shadow leaders to learn customer workflows and document best practices.
• Create training materials for property, regional, and asset managers.
• Lead quarterly business reviews (QBRs) and identify upsell opportunities.
• Track KPIs such as churn, engagement, and time-to-value.
• Collaborate with marketing on customer engagement content and events.
• Provide day-to-day support to ensure customer satisfaction during budget cycles.

Skills

English & Spanish

Customer-facing

SaaS knowledge

Budgeting & finance

Documentation & PM

Startup adaptability

Data & KPIs

Tools

Yardi

Entrata

RealPage

Job description

About the Role

We're hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance industry.

Key Responsibilities

• Build and manage customer onboarding processes and documentation
• Support the design and implementation of the budget lifecycle management framework
• Shadow internal leaders to learn customer workflows and document best practices
• Create training materials tailored to property, regional, and asset managers
• Lead quarterly business reviews (QBRs) and identify upsell opportunities
• Track and report on KPIs such as churn, engagement, and time-to-value
• Collaborate with marketing on customer engagement content and events
• Provide day-to-day support to ensure customer satisfaction during budget cycles

Requirements

• 3–5+ years of experience in multifamily property management , preferably as a regional or operations manager
• Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
• Knowledge of budgeting and financial planning in the real estate sector
• Previous experience in customer-facing or consultative roles
• Excellent communication in English and Spanish (written and verbal)
• Proficiency with documentation, project management, and productivity tools
• Adaptability and initiative to work in a fast-paced startup environment

Preferred Skills

• Familiarity with customer success metrics and frameworks
• Experience developing educational or training content
• Comfort working with KPIs and data analysis
• Understanding of value-based selling or strategic account management

What We Offer

• 100% remote work (must be based in Mexico)
• Competitive base salary
• Full legal benefits from day one
• Food Vouchers Card
• Paid training and onboarding
• Career path toward customer success, SaaS operations, or consulting
• Schedule: Monday - Friday