Customer Service Support

Smurfit Westrock Packaging Solutions; Guadalupe; On-site; MXN 180,000 - 280,000; Full time

Job summary

Smurfit Westrock Packaging Solutions in Mexico is seeking a customer service professional to handle inquiries, place orders, track shipments, and assist customers via phone, email, and chat. You will work in a team environment, using Excel for daily tasks, and communicate in English at C1 level; a bachelor’s degree in engineering or related field is required.

This role emphasizes accuracy, timely follow-up, and building strong customer relationships while supporting direct shipments and

Qualifications

• Minimum 2 years of experience in customer service.
• Advanced English (C1) required.
• Intermediate-advanced Excel proficiency required.
• Bachelor's degree in engineering or related field required.

Responsibilities

• Place sales orders for direct shipments.
• Tracking of pending orders in the system.
• Daily and periodic invoicing.
• Review and maintain sales order report.
• Manage the record of stocking agreements.

Skills

English C1

Education

Bachelor's degree in engineering or related field

Tools

Excel

Job description

You will be responsible for handling customer inquiries in an effective and professional manner. This includes capturing and following up on customer orders, as well as responding to phone calls, emails and chat messages, providing solutions and assistance as needed.

We value empathy and customer focus.

Responsibilities:

• Place sales orders for direct shipments.
• Tracking of pending orders in the system.
• Daily and periodic invoicing.
• Review and maintain sales order report.
• Manage the record of stocking agreements.

Requirements:

• 2 years of experience in customer service.
• Advanced English C1 or equivalent (Required).
• Intermediate-advanced Excel (Required).
• Bachelor's degree in engineering or related field (Required).
• Ability to work in a team and independently.
• Detail oriented and problem-solving skills.