Customer Service

Oferta confidencial; Tecate; On-site; MXN 180,000 - 240,000; Full time

Job summary

Oferta confidencial is seeking an experienced Customer Support specialist with strong English skills to handle billing, warranties, product specs, and shipping queries. You will research and coordinate across departments to resolve issues, and may manage product returns for exchange or rework.

The role requires a professional degree, 5+ years in customer support or related fields, and a solid understanding of manufacturing workflows. Excel proficiency and a service-oriented mindset are essential.

Qualifications

• Minimum 5 years in Customer Support or related field.
• Strong understanding of end-to-end manufacturing workflows.
• Experience in Supply Chain field is desirable.
• Professional degree required.
• Advanced English; able to present and negotiate.

Responsibilities

• Serve as the customer contact for billing, warranties, product specs and shipping details.
• Handle inquiries from customers and coordinate with other departments for solutions.
• Coordinate product returns for exchange or rework when needed.
• Prepare required reports and general correspondence.
• Adhere to established procedures and organizational policies.

Skills

Customer support

Research

English language

Problem-solving

Negotiation

Education

Professional degree

Tools

Excel

Job description

Based on specialized technical knowledge of the company’s products (goods and/or services) acts as the customer’s contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.

MAIN FUNCTIONS:

1.- Based on specialized technical knowledge of the company’s products (goods and/or services) acts as the customer’s contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.

2.- Handles all inquiries from customers performing extensive research and/or coordinating with other departments as required to obtain solutions.

3.- May coordinate product returns for exchange or rework.

4.- Formulates the required Reports and prepares general correspondence.

5.- Meets the established procedures and the policies of the organization.

• + 5 years within Customer Support or related field.
• Strong understanding end to end manufacturing workflows and production.
• Experience in Supply Chain field (desired)
• Professional degree
• Advanced level of English language (that allow fluid presentations and/or participation in negotiation processes)
• Proficient in excel
• Service attitude and problem-solving skills.
• Experience in Contract Manufacturing companies.