Customer service (materials)

Electrical Components International; Chihuahua; Presencial; MXN 223.000 - 402.000; Jornada completa

Descripción de la vacante

Electrical Components International is seeking a Material Customer Service specialist to provide dedicated support for a defined set of customer accounts. The role focuses on maintaining demand forecasts, communicating on demand and shipment issues, and ensuring customer satisfaction.

You will work with Production, Shipping, and Materials to respond to inquiries, develop plans, and ensure timely launches and continuity of account coverage.

Formación

• Bachelor’s degree preferred.
• Advanced or fluent English is required (emails and some conference calls).
• Excellent written and spoken communication skills in Spanish.
• Detail oriented with the ability to multi-task and set priorities.
• Strong desire and ability to serve customers and solve problems.
• Must be able to work well independently and escalate appropriately.
• Strong analytical skills including use of Excel, Pivot tables, waterfall analysis.
• Strong knowledge of customer facing processes.

Responsabilidades

• Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies.
• Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally.
• Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers.
• Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner.
• Developing inventory, production and delivery plans for the customer.
• Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations.
• Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch.
• Anticipating customers’ needs in order to ensure maximum customer satisfaction.
• Ensures ownership and business continuity for account coverage.

Conocimientos

Customer service

English fluency

Spanish proficiency

Attention to detail

Multi-tasking

Problem solving

Independent working

Data analysis

Excel

Educación

Bachelor’s degree preferred

Herramientas

Excel

Descripción del empleo

The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts. Has three main focus areas:

• Maintenance and understanding of customer demands
• Managing communication around areas that impact demand and/or shipments

Your Responsibilities:

• Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
• Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
• Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
• Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
• Developing inventory, production and delivery plans for the customer
• Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
• Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
• Anticipating customers’ needs in order to ensure maximum customer satisfaction
• Ensures ownership and business continuity for account coverage

Qualifications, knowledge and skills:

• Bachelor’s degree is preferred
• Advanced or fluent English – emails and some conference calls in English
• Excellent written and spoken communication skills in Spanish
• Detail oriented with the ability to multi-task and set priorities
• Strong desire and ability to serve customers and solve problems
• Must be able to work well independently and escalates appropriately
• Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
• Strong knowledge of customer facing ECI processes