Customer Service Specialist

onemobility; Comonfort; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary

Stability and development

Flexible time

Descripción de la vacante

One Mobility Group is hiring a Customer Service Specialist for its location in Mexico (Comonfort, Guanajuato). You will manage customer communications, process data via PDF/EDI/portals, and update SAP with demand and orders. You will generate shipping plans, coordinate with the Warehouse, monitor deliveries, and handle post-shipment documents.

Strong SAP, Excel, and English skills required. The role requires a Bachelor’s degree in a related field and at least 2 years of experience, with

Formación

• Bachelor's degree in International Business, Business Administration, Industrial Engineering, Logistics, or related field.
• 2+ years of professional experience in Customer Service, Sales, or Logistics.
• Advanced English language skills.
• Experience with SAP in Sales/Logistics/Customer Service modules.
• High proficiency in Microsoft Excel and MS Office.

Responsabilidades

• Maintain regular communication with customers per their requirements.
• Receive and analyze customer data from PDFs, EDI, or portals; report demand changes.
• Update SAP with demand data and PO orders; monitor transmission errors.
• Create shipping plans and coordinate with Warehouse to ensure on-time delivery.
• Monitor shipments and address issues impacting service levels.
• Prepare post-shipment documents such as Packing Lists, invoices, and ASN.
• Create SAP SA, SO, and SPO as applicable; manage past-due balances.
• Coordinate freight pickups and support carriers; manage Carta Porte and BOL.

Educación

Bachelor's degree in International Business/Business Administration/Industrial Engineering/Logistics

Herramientas

SAP

Microsoft Excel

MS Office

Descripción del empleo

Join us in driving connectivity forward!

At One Mobility Group, we bridge worlds—combining nearly a century of German automotive engineering precision with the innovation power of the globe's largest electronics and ICT manufacturer. This unique positioning makes us the strategic partner for end-to-end mobility solutions—from initial concept design to large-scale manufacturing. Our comprehensive portfolio spans the full spectrum of electrified mobility, including power distribution systems, high- and low-voltage modules, safety components, and advanced charging solutions. We specialize in integration expertise that seamlessly connects data, power, and sensing – redefining what’s possible in intelligent, connected mobility.

At One Mobility, you will join a vibrant international team of 10,500 people, working together in 17 countries across Europe, Asia, North America, the Middle East, and Africa. Step into a culture where inclusivity is the foundation, where your ideas are trusted and supported, your passions are nurtured, and the spirit of collaboration is encouraged.

We move fast, think differently, and empower our people to deliver breakthrough solutions.

We are looking for

Customer Service Specialist

at our locations in México - Comonfort, Guanajuato.

Your tasks:

• Maintain regular communication with customers according to their specific requirements and expectations.
• Receive customer information through PDF files, EDI, or customer portals, as applicable; analyze the information and provide timely feedback regarding demand fluctuations.
• Update customer requirements in SAP, including manual demand and firm purchase orders, and monitor automatic demand transmission errors (EMFOR).
• Generate shipping plans according to each customer's required frequency, communicate them to the Warehouse team, and follow up on execution.
• Monitor customer shipments to ensure on-time and accurate delivery, proactively communicating any issues that may impact service.
• Send all required post-shipment documentation to customers, including Packing Lists, invoices, ASN (Advanced Shipping Notice), and any additional required documents.
• Create Scheduling Agreements (SA), Sales Orders (SO), and Stock Purchase Orders (SPO) in SAP, as applicable.
• Monitor and manage Past Due balances with customers.
• Request freight pickups or create transportation orders, as required.
• Provide support to carriers, manage Carta Porte documentation and Bills of Lading (BOL), and follow up on pickup schedules and shipping windows.

• Bachelor's degree in International Business, Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or a related field.
• Professional Experience: 2+ years of experience
• Languages: English - advanced
• SAP knowledge, preferably in Sales, Logistics, and Customer Service modules.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.

Our offer:

• Attractive salary
• Stability and development
• Flexible time