Customer Service Sales Representative

LumiMeds; United States; A distancia; MXN 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped commission

Fully remote position

Descripción de la vacante

LumiMeds is seeking a Sales Representative to drive patient growth through warm inbound lead conversion and outbound outreach. You will own the full conversion journey from first touch to scheduled calls.

This remote role requires consultative selling, initiative, and accountability within a startup environment. You should be comfortable working US business hours and using CRM, Slack, Dialpad, and spreadsheets.

Formación

• 3+ years of sales experience (inside sales, telesales, or high-ticket)
• Able to make 50+ calls per day when needed
• Experience in telehealth, healthtech, SaaS, DTC, or wellness preferred

Responsabilidades

• Convert warm inbound leads
• Conduct outbound calls to re-engage cold leads
• Proactively reach out via structured outbound campaigns
• Engage via phone, SMS, chat, and email
• Educate patients with approved messaging
• Handle objections with empathy and confidence
• Maintain CRM documentation and pipeline hygiene
• Meet and exceed conversion and activity KPIs

Conocimientos

Sales

Lead follow-up

CRM

Outbound calling

Herramientas

CRM systems

Slack

Dialpad

Spreadsheets

Descripción del empleo

We’re hiring a Sales Representative to drive patient growth through both warm inbound lead conversion and outbound outreach.

You will own the full conversion journey — from first touch to scheduled calls.

This role requires both:

• Consultative selling skills for inbound leads
• Confidence and persistence for outbound calling and follow-up

This is not a passive, script-heavy call center role. It requires initiative, accountability, and comfort working independently in a remote startup environment.

What You Will Do

• Convert warm inbound leads
• Conduct outbound calls to re-engage cold or inactive leads
• Proactively reach out to potential patients through structured outbound campaigns
• Engage via phone, SMS, chat, and email
• Educate patients using approved, non-clinical messaging
• Handle objections with empathy and confidence
• Manage your own pipeline and prioritize follow-ups
• Maintain accurate CRM documentation
• Meet and exceed daily, weekly, and monthly conversion and activity KPIs
• Collaborate with care and operations teams for seamless onboarding

This is a phone-heavy role requiring strong follow-up discipline and consistent activity levels

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Why You Should Work Here

• reBase + uncapped commission (performance-driven earning potential)
• l)Fully remote position
• Direct impact in one of the fastest-growing sectors in healthcare
• Startup culture where performance is recognized and rewarded

We reward results, ownership, and execution.

How You Will Contribute

• Drive revenue growth through both inbound and outbound sales efforts
• Increase patient conversion rates
• Improve follow-up systems to reduce lead drop-off
• Help refine outreach messaging and sales processes as we scale
• Maintain strong pipeline hygiene and reporting

This Describes You

• 3+ years of sales experience (inside sales, telesales, or high-ticket sales
• Comfortable making 50+ calls per day when needed
• Experience in telehealth, healthtech, SaaS, DTC, or wellness preferred
• Strong hunter mentality with consultative selling ability
• Track record of meeting or exceeding sales targets
• Highly organized and self-motivated
• Comfortable working U.S. business hours
• Proficient with CRM systems, Slack, Dialpad, and spreadsheets