Customer Service Representative

Uline; Guadalupe; Presencial; MXN 396.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complete health insurance coverage and

Savings fund with employer match

Multiple bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Descripción de la vacante

Uline, Monterrey Branch, on-site in Apodaca, NL, Mexico, is seeking a Customer Service Representative. The role processes customer orders, communicates via phone, email, and chat, and guides customers through online ordering.

Ideal candidates are bilingual in English and Spanish, with high school diploma or higher; prior service experience is a plus. Uline offers strong benefits and on-site shifts. Join a team focused on delivering outstanding customer experiences.

Formación

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus; we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsabilidades

• Process customer orders and inquiries in a collaborative call center using world-class tech.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Conocimientos

Bilingual English/Spanish

Customer service

Communication

Educación

High school diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

Pay from $35,500 pesos per month to $38,000 pesos per month

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug‑free workplace. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

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(#IN-MTYCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!