PT Agent, Ticket Sales - Mexico GDL

American Airlines; Región Centro; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Descripción de la vacante

American Airlines in Guadalajara, Mexico, is seeking an Agent Ticket Sales to help customers with travel needs, issue tickets, and process refunds. The role requires knowledge of reservations and Sabre, plus strong communication and public-facing skills.

The candidate should be comfortable working with minimal supervision in a dynamic travel environment. You will be part of a diverse team offering travel perks, health benefits, and wellness programs.

Formación

• Knowledge of reservations and Sabre skills.
• Average oral and written communication skills.
• Candidates must meet public contact profile.

Responsabilidades

• Promotes and sells air travel, prepares itineraries, and issues tickets.
• Answer inquiries regarding general travel information.
• Reconcile coupons with cash, personal checks and credit vouchers, calculate total revenue.
• Must be able to work alone or with minimal supervision.

Conocimientos

Communication skills

Public contact

Herramientas

Sabre reservations system

Descripción del empleo

Location:Centro Comercial Plz Los Arcos (GDL-CTYO)
Cities:Guadalajara - Mexico
Requisition ID:88467
This job will continue to be posted until at least 10/4/2026.

Must be in possession of valid documentation to live and work in MEXICO at the time of applying to this position.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Agent Ticket Sales is responsible for Serving customers in a caring, efficient and diplomatic matter and resolving problems in a mutually beneficial manner.

What you'll do

• Promotes and sells air travel with American airlines, prepares itineraries, compute fares, issues refunds, prepares and issues tickets
• Answer inquiries regarding general travel information
• Reconcile auditors coupons with cash received, personal checks and credit card vouchers, calculate total revenue received
• Must be able to accomplish personal audits
• Must be able to work alone or with minimal supervision

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Knowledge of reservations and sabre skills
• Average oral and written communication skills
• Candidates must meet public contact profile

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.