Customer Service Representative

Eaton; Santiago de Querétaro; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Eaton seeks a Customer Service Representative in Querétaro, Mexico to serve as the single point of contact for commercial support to distributors and sales engineers. The role interacts with Eaton’s plants and warehouses, requiring multitasking and strong communication.

Responsibilities include order management, process improvements, and ensuring customer satisfaction while maintaining accurate information flow and high service levels. English proficiency is required.

Formación

• Bachelor degree required.
• Minimum 1 year of customer interaction experience.
• Experience with CRM systems and SAP or VISTA preferred.
• Proficient in Microsoft Office; strong written and verbal English.

Responsabilidades

• Fulfill order management activities for distributors.
• Deliver exceptional customer service meeting metrics and SLAs.
• Identify and implement process improvements.
• Maintain daily usage of Customer 360 tool.
• Assist with credit requests with the finance team.
• Manage back orders and analysis to improve product flow.

Conocimientos

Communication skills

Problem solving

Teamwork

Organizational skills

Customer service mindset

Educación

Bachelor's degree

Herramientas

CRM software

SAP

VISTA

Microsoft Office

Descripción del empleo

Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.

What You’ll Do

Job summary

Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job Responsibilities

• Fulfill order management related activities for distributors
• Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
• Identify and implement process improvements
• Maintain daily usage of the Customer 360 tool
• Change notice management
• Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
• Ability to handle high-pressure, fast-paced environment requiring diligence to detail
• Proven analytical and critical thinking skills
• Ability to constructively manage conflicts and discrepancies towards positive resolution
• Prioritizing customer demand to assist with improved product flow
• Work with finance team to resolve customer credit requests
• Strategic Accounts Management
• Back Order and Back Log Analysis
• Correct assignment for other Divisions request
• Portal webs maintenance
• Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications

Education level required

• Bachelor degree necessary.

Years And Area Of Experience Required

• Minimum 1 year customer interaction/support experience

Technical knowledge

• Knowledge of CRM software and SAP or VISTA
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong written and verbal communication skills
• Knowledge of Vista, VOTW and Mentor software
• Ability to speak, read, listen an write in English

Soft Skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work"

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.