Customer Service Representative

Danfoss; Reynosa; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Descripción de la vacante

Danfoss is seeking a Customer Service Representative in Mexico to act as the primary contact for customers, manage orders accurately, and connect customers with the right resources. You will collaborate with Sales Account Managers, plant personnel, IT partners, and CS colleagues to address needs and resolve inquiries using ERP/CRM systems.

The role emphasizes proactive communication, strong relationships, and contributing to service quality and process improvements across the business.

Formación

• Bachelor's degree required.
• Minimum of 3 years in customer service.
• Experience in manufacturing environment preferred.

Responsabilidades

• Serve as a primary customer contact via email, phone, and portals.
• Manage customer orders accurately and on time.
• Collaborate with Sales, plant personnel, IT, and CS teams to address needs.
• Research inquiries using ERP/CRM/EDI systems to provide informed guidance.
• Support escalations and service-quality initiatives with the team.

Conocimientos

Customer service

Communication

Organizational skills

Research

Multitasking

Educación

Bachelor's Degree

Herramientas

Microsoft Office

SAP

Descripción del empleo

The Impact You’ll Make

As our Customer Service Representative, you’ll play a key role in creating a reliable and positive experience for our customers. As a primary customer contact, you’ll provide timely information, manage orders accurately, and help resolve inquiries by connecting customers with the right people and resources.

Your impact? Through proactive communication, active listening, and strong relationship-building skills, you’ll help customers get the support they need while contributing to service quality, process improvement, and stronger collaboration across the business.

You’ll collaborate with Sales Account Managers, plant personnel, IT partners, and Customer Service colleagues while taking ownership of important customer service and order management processes.

At Danfoss, you’ll have opportunities to keep learning and developing in an inclusive work environment where initiative, diverse perspectives, employee well-being, and collaboration are valued.

What You’ll Be Doing

• Serve as a primary customer contact, providing timely and helpful information through email, phone, and customer portals.
• Manage customer orders accurately and efficiently, helping ensure requests are processed on time.
• Collaborate with Sales Account Managers, plant personnel, IT partners, and Customer Service colleagues to address customer needs.
• Use ERP, CRM, pricing, EDI, and internal information systems to research inquiries and provide customers with informed guidance.
• Support customer escalations, process improvements, and service-quality initiatives in partnership with your manager and colleagues.

What We’re Looking For

• A Bachelors Degree
• At least three years of customer service experience, preferably within a manufacturing environment.
• Strong written and verbal communication skills, with a genuine commitment to helping customers and colleagues.
• Strong attention to detail, organization, research, multitasking, and problem-solving skills.
• Proficiency in Microsoft Office; familiarity with SAP or similar business systems is an advantage.

What You’ll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well‑being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.