Customer Claims Analyst

Danfoss; Reynosa; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Danfoss in Reynosa seeks a Customer Claims Analyst to manage the full lifecycle of customer claims, from intake to closure, ensuring accurate documentation and compliant processes. You’ll work with Quality, Engineering, Logistics, Finance, Sales, Customer Service and plant teams to resolve issues and improve service levels.

You’ll contribute to audit readiness and process improvements by maintaining clear records, tracking KPIs, and communicating effectively with customers and internal

Formación

• Experience in quality or customer claims handling in manufacturing or related environments.
• Knowledge of Salesforce and SAP/QEHS claims systems.
• Strong analytical and organizational problem-solving abilities.
• Proficient English communication across global teams.

Responsabilidades

• Manage customer complaints and claims from case creation to closure with accurate documentation.
• Coordinate claim-related tasks with internal teams and external stakeholders.
• Communicate claim status and updates via portals, email, and tickets.
• Maintain audit-ready records, CAPA, 8D documentation per DPS standards.
• Track KPIs like responsiveness and closure rates to drive improvements.

Conocimientos

Quality claims handling

Salesforce

SAP/QEHS

Analytical skills

English communication

Descripción del empleo

The Impact You'll Make

As our Customer Claims Analyst, you’ll play a key role in ensuring customer complaints and claim-related activities are managed accurately, efficiently, and consistently across the organization. You will support the full claim lifecycle—from intake through closure—while maintaining clear communication, reliable documentation, and alignment with DPS complaint handling standards and customer expectations.

At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work. You’ll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.

Your impact?

You will help strengthen customer trust, improve responsiveness, and support continuous improvement by ensuring claims are tracked, documented, and resolved effectively. Your work will contribute to better operational alignment, audit readiness, and improved customer experience across our global business environment.

You’ll collaborate with Quality, Engineering, Logistics, Finance, Sales, Customer Service, and plant teams, taking ownership of claim administration, customer communication, documentation accuracy, and process coordination, helping us move toward a more customer-focused and operationally efficient future.

What You’ll Be Doing

• Manage customer complaints and claim-related activities from case creation through closure, ensuring accurate documentation and process consistency across systems.
• Coordinate claim-related tasks, material returns, cross dock logistics, and commercial processing activities with internal teams and external stakeholders.
• Communicate claim status, corrective actions, and updates through customer portals, email, service tickets, and collaboration tools to maintain stakeholder alignment.
• Maintain audit-ready records, CAPA documentation, 8D reports, and customer claim files in accordance with DPS standards and customer requirements.
• Track claim KPIs including responsiveness, aging, closure rates, and process performance to support continuous improvement initiatives.

What We're Looking For

• Proven experience in quality or customer claims handling within manufacturing, industrial, or customer service environments.
• Knowledge of Salesforce, SAP/QEHS claims systems, customer portals, CAPA/8D documentation, and complaint handling processes.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities effectively.
• Proficient communication skills in English, both written and spoken, with the ability to work across global and cross-functional teams.
• A mindset of customer focus, professionalism, accountability, teamwork, and continuous learning in an international business environment.

What You'll Get From Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.