Representante de Servicio a Clientes

Uline Services, S. de R.L. de C.V.; Mexicali; On-site; MXN 357,120 - 383,904; Full time

Benefits offered by this job

Complete health insurance coverage

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

Job summary

A leading shipping distributor in Mexicali is seeking a Customer Service Representative to provide exceptional service. Candidates should be bilingual (English/Spanish) and have a high school diploma. Responsibilities include processing customer inquiries and assisting with orders via phone, email, and chat. The role offers comprehensive health benefits, paid time off, and training to those without prior experience.

Qualifications

• High school diploma or equivalent, Bachelor's degree preferred.
• Prior customer service experience is a plus, but training provided.
• Bilingual in English and Spanish, fluent in verbal and written.

Responsibilities

• Process customer orders and inquiries using world-class technology.
• Communicate with customers over phone, email, and chat.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual (English / Spanish)

Customer service experience

Communication skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

Customer Service Representative

Pay from $32,000 pesos per month to $34,400 pesos per month

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is adrug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled