Customer Service Representative

Uline Services, S. de R.L. de C.V.; Mexicali; On-site; MXN 357,120 - 383,904; Full time

Benefits offered by this job

Complete health insurance coverage

Multiple bonus programs

Paid holidays

Tuition Assistance Program

Job summary

A leading distributor of shipping and packaging materials in Mexicali seeks a Customer Service Representative to assist customers with orders and inquiries. Ideal candidates will be bilingual in English and Spanish and possess a high school diploma. This on-site position offers competitive pay and opportunities for career growth, along with comprehensive benefits including health insurance and paid time off.

Qualifications

• Fluent in both verbal and written English and Spanish.
• Prior customer service experience is a plus, but training will be provided.

Responsibilities

• Process customer orders and inquiries in a collaborative call center.
• Communicate with customers over phone, email, and chat.
• Help customers navigate the website and online ordering.

Skills

Bilingual (English / Spanish)

Customer service orientation

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative

Pay from $32,000 pesos per month to $34,400 pesos per month

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is adrug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled