Customer Service Representative

Flex; Guadalajara; Sur place; MXN 201 000 - 335 000; Plein temps

Avantages offerts par ce poste

Medical and life insurance

Christmas bonus

Food vouchers

Savings fund

Résumé du poste

Flex is seeking a Customer Service Representative in Guadalajara, North Campus to support key customer accounts and manage orders through the E2E process. The role reports to the Program Manager and focuses on delivering high-quality service, timely responses, and effective communication across teams.

The ideal candidate has a relevant degree, knowledge of shipping, invoicing, and ERP tools, with intermediate English and Excel skills to support daily operations and customer satisfaction.

Qualifications

• Bachelor’s degree or engineering completed.
• Knowledge of shipping and logistics.
• Knowledge of electronic invoicing.
• Customer service: always focused on customer needs.
• ERP BAAN, FTS, and BPM are a plus.
• Intermediate to advanced English.
• Intermediate Excel.

Responsabilités

• Analyze, propose solutions, and resolve issues for customers.
• Use systems to provide high‑quality services and meet customer needs.
• Identify when customers require explanations or training and address them.
• Manage orders through the E2E process from receipt to shipment coordination.
• Negotiate to reach agreements by listening to customer needs.
• Execute and meet delivery commitments with customers and Flex.

Connaissances

Shipping & logistics knowledge

Electronic invoicing knowledge

Customer service focus

Intermediate to advanced English

Intermediate Excel

Formation

Bachelor’s degree or Engineering completed

Outils

ERP BAAN

FTS

BPM

Description du poste

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara, North Campus.

Reporting to the Program Manager , the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.

What a typical day looks like:

• Analyze, propose solutions, and resolve issues.
• Properly use system applications and resources to accurately and efficiently provide complete, high‑quality services to meet all customer needs.
• Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary.
• Manage orders through the E2E process , from customer order receipt, commitment, follow‑up, shipment coordination, with objectives including OTD, AR, Aging FG, and RMAs.
• Negotiate by being able to hear and listen to others’ needs in order to reach agreements.
• Execute and consistently meet delivery commitments with the customer and Flex.

Experience we are looking for to join our team:

• Bachelor’s degree or Engineering completed.
• Knowledge of shipping and logistics.
• Knowledge of electronic invoicing.
• Customer service: always focused on customer needs.
• ERP BAAN, FTS, and BPM as a plus.
• Intermediate to advanced English.
• Intermediate Excel.

What you will receive for the great work you provide:

• Competitive salary.
• Medical and life insurance.
• Christmas bonus.
• Food vouchers.
• Savings fund.

YG20

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).