Customer Service & Order Delivery Coordinator

Sensata Technologies, Inc.; Aguascalientes; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Sensata Technologies, Inc. in Aguascalientes, Mexico seeks a Customer Service Representative to interact with customers, provide information, support and problem resolution on inquiries and order status.

You will be the main contact for delivery and order status, coordinating with production, planning, logistics and business functions to meet customer requirements. The role requires a university degree or equivalent, strong communication and organizational skills, and proficiency in MS Office.

Formación

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills; oral, written and presentation.
• Strong organization, planning and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Holds self-accountable to achieving goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

Responsabilidades

• Provides guidance to customers about quantities on stock, required time to produce and deliver.
• Reviews daily customer demand and validates deviations, also subject to specific customer needs.
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
• Presents in internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements.
• Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process.
• Responsible for customers on consignment / delivery more where responsibility is to maintain supply and replenishment of inventory levels as per contractual agreement.
• Leads the execution of manual order entry process within required timeline and accuracy.
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
• Identifies pull-in opportunities based on specific customer logistics / flexibility agreements.
• Communicate to customers first / last shipments from phase in / phase out material.
• Responsible for timely reviews and investigations of root cause for customer short-payments.
• Approve / reject chargebacks and submits respective debit / credit memos, when applicable.

Conocimientos

Team player

Strong communication

Organizational skills

Time management

Problem solving

Customer focus

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

Outlook

Word

PowerPoint

Excel

Descripción del empleo

Sensata Technologies, Inc. in Aguascalientes, Mexico seeks a Customer Service Representative to interact with customers, provide information, support and problem resolution on inquiries and order status.

You will be the main contact for delivery and order status, coordinating with production, planning, logistics and business functions to meet customer requirements. The role requires a university degree or equivalent, strong communication and organizational skills, and proficiency in MS Office.