Customer Service & Order Management Specialist

Eaton; Santiago de Querétaro; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Eaton’s Corporate Sector division is seeking a Customer Service Representative in Querétaro, Mexico to serve as the single point of contact for distributors and sales engineers, coordinating with plants and warehouses while managing multiple tasks.

The role requires a bachelor’s degree and at least two years of customer interaction, with strong English skills and knowledge of SAP, CRM tools, and Microsoft Office.

Formación

• Bachelor degree required.
• Minimum 2 years customer interaction experience.
• Proficient in English with strong written and oral communication.
• Experience with SAP and CRM software systems.

Responsabilidades

• Fulfill order management related activities for distributors.
• Provide single point of contact for commercial support to distributors and sales engineers.
• Interact with manufacturing plants and warehouses to coordinate tasks.
• Identify and implement process improvements.
• Maintain daily usage of the CRM tool and SAP systems.
• Assist with information flow to meet customer needs and performance expectations.
• Handle high-pressure, fast-paced environment with attention to detail.
• Support finance with customer credit requests and account resolution.
• Contribute to strategic accounts management and issue resolution.
• Maintain clean, safe work environment following Eaton standards.

Conocimientos

CRM software

SAP

Microsoft Office

English

Educación

Bachelor's degree

Herramientas

Vista

Descripción del empleo

Eaton’s Corporate Sector division is seeking a Customer Service Representative in Querétaro, Mexico to serve as the single point of contact for distributors and sales engineers, coordinating with plants and warehouses while managing multiple tasks.

The role requires a bachelor’s degree and at least two years of customer interaction, with strong English skills and knowledge of SAP, CRM tools, and Microsoft Office.