Customer Service Representative

Sensata Technologies, Inc.; Aguascalientes; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Sensata Technologies, Inc. in Aguascalientes, Mexico seeks a Customer Service Representative to interact with customers, provide information, support and problem resolution on inquiries and order status.

You will be the main contact for delivery and order status, coordinating with production, planning, logistics and business functions to meet customer requirements. The role requires a university degree or equivalent, strong communication and organizational skills, and proficiency in MS Office.

Formación

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills; oral, written and presentation.
• Strong organization, planning and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Holds self-accountable to achieving goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

Responsabilidades

• Provides guidance to customers about quantities on stock, required time to produce and deliver.
• Reviews daily customer demand and validates deviations, also subject to specific customer needs.
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
• Presents in internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements.
• Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process.
• Responsible for customers on consignment / delivery more where responsibility is to maintain supply and replenishment of inventory levels as per contractual agreement.
• Leads the execution of manual order entry process within required timeline and accuracy.
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
• Identifies pull-in opportunities based on specific customer logistics / flexibility agreements.
• Communicate to customers first / last shipments from phase in / phase out material.
• Responsible for timely reviews and investigations of root cause for customer short-payments.
• Approve / reject chargebacks and submits respective debit / credit memos, when applicable.

Conocimientos

Team player

Strong communication

Organizational skills

Time management

Problem solving

Customer focus

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

Outlook

Word

PowerPoint

Excel

Descripción del empleo

Aguascalientes, Mexico

Full time

IRC98299

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

General Responsibilities

• Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage

• Reviews daily customer demand and validates deviations, also subject to specific customer needs

• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date

• Presents in internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs

• Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process

• Responsible for customers on consignment / delivery more where responsibility is to maintain supply and replenishmennt of inventory levels as per contractual agreement

• Leads the execution of manual order entry process withing required timeline and accuracy

• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time

• Identifies pull-in opportunities based on specific customer logistics / flexibility agreements

• Communicate to customers first / last shipments from phase in / phase out material

• Responsible for timely reviews and investigations of root cause for customer short-payments

• Approve / reject chargebacks and submits respective debit / credit memos, when applicable

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

• Strong communication skills; oral, written and presentation

• Strong organization, planning and time management skills to achieve results

• Strong personal and professional ethical values and integrity

• Holds self-accountable to achieving goals and standards

• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

#LI-NV1

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.

• Learn more at Sensata.com and follow Sensata Technologies on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) , Instagram (https://www.instagram.com/sensatatechnologies/) and X (https://twitter.com/Sensata) .

Note to applicants for positions in the United States:

• Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• View the ”Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) ” Poster.

• Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.