Customer Service Operations Specialist

Ebro Electronic GmbH; Chihuahua; Presencial; MXN 391.000 - 725.000; Jornada completa

Descripción de la vacante

Xylem seeks a Customer Service Operations Specialist to partner with Customer Service, Sales and Finance to ensure timely order processing and effective issue resolution. You will prepare and analyze dashboards, monitor KPIs, and support continuous improvement across operations.

The role focuses on data quality, executive-level reporting, and collaboration across multiple teams to drive customer satisfaction and business growth.

Formación

• Bachelor’s degree required in business or related field.
• 2–5+ years in customer service operations or related roles.
• Strong analytical and problem-solving skills.
• Experience with Power BI or BI tools preferred.

Responsabilidades

• Monitor and manage hardware, software, and service order pipelines to ensure timely processing and delivery.
• Identify bottlenecks, prioritize issues, and partner with stakeholders to drive resolution.
• Build and maintain reports, dashboards, and performance metrics that support business decisions.
• Analyze operational data and recommend improvements that increase efficiency and customer satisfaction.
• Monitor KPIs, including On-Time Order Entry (OTOE), and communicate performance trends.
• Support special programs, promotions, and strategic initiatives through reporting and oversight.
• Collaborate with Customer Service, Sales, Marketing, Finance, and Operations teams to improve execution.
• Help drive continuous improvement initiatives that enhance responsiveness and reduce processing delays.
• Maintain data quality and support best practices across customer service operations.
• Generate insights that support sales activity, marketing campaigns, and business growth.

Conocimientos

Analytical skills

Excel proficiency

Communication skills

English proficiency

Problem-solving

Educación

Bachelor's degree in Business/Operations/Marketing/Customer Service Management

Related field

Herramientas

Power BI

Salesforce

Zuora

ERP

CRM

BPCS

Descripción del empleo

The Role

The Customer Service Operations Specialist plays a key role in delivering a seamless customer experience by partnering closely with Customer Service, Sales, Finance, Marketing and Operations teams to ensure timely order processing and effective issue resolution. As part of the Measurement & Control Solutions (MCS) team, this position supports the Sensus brand and helps drive the responsive, high-quality service our customers count on.

What You’ll Do:

• Monitor and manage hardware, software, and service order pipelines to ensure timely processing and delivery.
• Identify bottlenecks, prioritize issues, and partner with stakeholders to drive resolution.
• Build and maintain reports, dashboards, and performance metrics that support business decisions.
• Analyze operational data and recommend improvements that increase efficiency and customer satisfaction.
• Monitor key KPIs, including On-Time Order Entry (OTOE), and communicate performance trends.
• Support special programs, promotions, and strategic initiatives through reporting and operational oversight.
• Collaborate with Customer Service, Sales, Marketing, Finance, and Operations teams to improve execution.
• Help drive continuous improvement initiatives that enhance responsiveness and reduce processing delays.
• Maintain data quality and support best practices across customer service operations.
• Generate insights that support sales activity, marketing campaigns, and business growth.

What You’ll Bring:

• Bachelor's degree in Business, Operations, Supply Chain, Marketing, Customer Service Management, or a related field.
• 2-5+ years of experience in customer service operations, order management, business operations, sales operations, supply chain operations, data operations, or similar roles.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including reporting, data analysis, and pivot tables.
• Experience building reports and dashboards using Power BI or similar business intelligence tools.
• Excellent organizational skills and attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• English proficiency at a C1/C2 level.
• Preferred: Experience with Salesforce, Zuora, BPCS, EDI, ERP, CRM, or similar business systems.
• Understanding of order-to-cash and customer order management processes.
• Experience with KPI reporting and operational performance measurement.
• Knowledge of continuous improvement methodologies.
• Experience creating executive-level dashboards and business reporting.

#LI-JO2 Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen.

Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen.

Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.

Unsere Talent Community ist eine großartige Möglichkeit, mit uns in Kontakt zu bleiben und mehr über unsere hochwirksamen Kulturinitiativen und neuesten Karrieremöglichkeiten zu erfahren! Erzählen Sie uns mehr über sich und helfen Sie den Personalverantwortlichen, Sie zu finden, wenn es eine Stelle gibt, die Ihrem Hintergrund, Ihren Fähigkeiten und Interessen entspricht. Werden Sie noch heute Mitglied unserer Talent Community!

Erfahren Sie mehr, indem Sie hier klicken - Arbeiten bei Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/)

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