IT Support Engineer

Ebro Electronic GmbH; Guadalupe; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Xylem is seeking an IT Support Engineer to ensure reliable, secure technology solutions for employees worldwide. You will handle technical support, service requests, device management, and collaboration with IT teams to enhance services and productivity.

Required: bachelor’s degree in IT or related field and 2+ years in IT support; strong customer service and problem-solving skills are essential. Preference for certifications; global collaboration and cross-functional projects are expected.

Formación

• Bachelor's degree or equivalent in a computing-related field.
• Strong customer service and communication skills with end-user focus.
• 2+ years in IT support, service desk, desktop support, or IT service delivery.

Responsabilidades

• Provide technical support for hardware, software, systems, and connectivity issues.
• Manage IT service requests and incidents from reporting to resolution.
• Install, configure, maintain, and upgrade end-user devices and apps.
• Document assets, service records, and knowledge for compliance and improvement.

Conocimientos

Customer service

Communication skills

Problem-solving

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

The Role At Xylem, we're dedicated to solving the world's most critical water challenges through innovation, technology, and sustainability. As an IT Support Engineer, you will play a key role in ensuring employees have reliable, efficient, and secure technology solutions that enable business success. In this role, you will provide technical support, manage service requests, maintain IT equipment and applications, and deliver an exceptional end-user experience. You will collaborate with colleagues across the organization to resolve issues, improve services, and support technology initiatives that drive productivity and operational excellence.

Core Responsibilities Provide technical support for hardware, software, systems, and connectivity issues while delivering a high level of customer service. Manage IT service requests and incidents through resolution, ensuring timely response and adherence to service expectations. Install, configure, maintain, and upgrade end-user devices, applications, and related technology equipment. Collaborate with cross-functional IT teams and business stakeholders to support projects, resolve complex issues, and implement service improvements. Maintain accurate documentation, asset inventories, and service records to support operational effectiveness and compliance. Analyze service trends and user feedback to identify opportunities that improve service quality, efficiency, and user experience.

Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience. Minimum 2 years of experience in IT support, service desk, desktop support, or IT service delivery. Experience troubleshooting and resolving hardware, software, networking, and system-related issues. Strong customer service and communication skills with the ability to support both technical and non-technical users. Demonstrated problem-solving, organizational, and time-management skills. Ability to work effectively both independently and within a team environment.

Preferred Qualifications CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation, or similar industry certification. Experience supporting enterprise IT environments, hybrid workforces, or global organizations - manufacturing industry highly preferred. Familiarity with IT service management tools, IT ticketing systems. asset management systems, and endpoint management technologies.

Inklusion und Zugehörigkeit bei Xylem Xylem ist ein Unternehmen, was Chancengleichheit fördert. Alle Entscheidungen werden ohne Rücksicht auf Nationalität, Hautfarbe, Religion, ethnische Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung oder anderer gesetzlich geschützter Merkmale getroffen. Mehr dazu finden Sie hier: (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)