Customer Service Analyst (Onsite)

Prattwhitney; Mexicali; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Collins Aerospace is seeking a Customer Service Analyst to manage sales orders from award through closeout, aligning inventory with line items and ensuring shipments and invoicing meet contractual requirements.

The role requires English fluency for interactions with international clients and stakeholders, along with ERP and CRM system experience. Onsite work in Mexicali, with collaboration across Global Asset Management and Finance teams.

Formación

• University degree in business administration or related field.
• Minimum 1 year of experience in Supply Chain roles.
• English proficiency required.

Responsabilidades

• Create/edit sales orders accurately in SAP and send order acknowledgements.
• Coordinate with Finance on invoices and credit/debit memo processing.
• Ensure compliance with export policies and license classifications.
• Collaborate with cross-functional teams to resolve issues and improve order flow.

Conocimientos

English proficiency

Educación

Bachelor's degree in business administration or related field

Herramientas

SAP

Salesforce

Microsoft Office

Descripción del empleo

Date Posted: 2026-08-11 Country: Mexico Location: MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA Position Role Type: Unspecified

The Customer Service Analyst is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

What You Will Do:

Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions. Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required. Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening. Work with Finance to process customer invoices, return orders and credit & debit memo requests. Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs). Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met. Create and maintain special tracking and customer reports. Communicate fluently in English, both verbally (calls and meetings) and in writing (email follow-ups and responses), to ensure professional and effective interaction with international clients and stakeholders. Proficiency at a bilingual or advanced level in English is required. Collaborate with cross‑functional teams to troubleshoot and resolve challenges, ensuring successful outcomes.

What You Will Learn:

Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc. Understand Service Level Agreements to prioritize and meet customer expectations. Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications You Must Have:

Typically requires a University Degree in business administration or related and less than 2 years prior relevant experience. Minimum 1 year of experience in Supply Chain roles and position related experience. English Proficiency.

Qualifications We Prefer:

Hands-on experience with ERP systems (including but not limited to SAP or similar platforms). Advanced proficiency in Microsoft Office Suite. Experience working with Salesforce systems, including roles such as administrator, business analyst, or consultant, with a strong understanding of platform functionality and capabilities Proven experience collaborating with multicultural and geographically diverse teams in previous roles.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive‑level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

Role Type Definitions:

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.