Aerospace CX Specialist - SAP & Excel (Mexicali)

Prattwhitney; Mexicali; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site gym

Wellness area

Sports tournaments

Engagement events

Talent development programs

Transportation arrangements within the

Eco‑friendly parking

Medical & Life Insurance

Descripción de la vacante

Collins Aerospace in Mexicali is seeking a Customer Service Representative to support customers with product information, account inquiries, and issue resolution. You will coordinate with internal teams to track shipments and improve service levels, while maintaining clear English communication with clients and stakeholders.

The role requires a university degree or equivalent experience, strong Excel and SAP skills, and a proactive approach to documenting and resolving complex questions.

Formación

• University degree or equivalent experience and less than 2 years of prior relevant experience.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Demonstrated English proficiency in verbal and written business communications.
• Experience using SAP.
• Advanced Excel proficiency, including VLOOKUP/XLOOKUP, pivot tables, charts, and data analysis for reporting and decision‑making.

Responsabilidades

• Respond to customer inquiries by phone or electronic channels, provide product information, address account questions and complaints, and follow up on requests.
• Use organization and product knowledge to resolve more difficult inquiries and provide appropriate follow‑up.
• Develop documentation to resolve difficult customer issues, requests, and complaints.
• Direct inquiries to the appropriate department or personnel when additional support is required.
• Research published materials to identify information to address customer questions and requests.
• Consolidate information from customer interactions and analyze service trends to support training and improvements.
• Coordinate with production, sales, shipping, and warehouse to expedite or trace shipments.
• Promote applicable products or services to support business targets and provide after‑sales support as needed.

Conocimientos

MS Office

English proficiency

Educación

University degree or equivalent experience

Herramientas

SAP

Excel (Advanced)

Descripción del empleo

Collins Aerospace in Mexicali is seeking a Customer Service Representative to support customers with product information, account inquiries, and issue resolution. You will coordinate with internal teams to track shipments and improve service levels, while maintaining clear English communication with clients and stakeholders.

The role requires a university degree or equivalent experience, strong Excel and SAP skills, and a proactive approach to documenting and resolving complex questions.