Customer Service Operations & Analytics Specialist

Ebro Electronic GmbH; Chihuahua; Presencial; MXN 391.000 - 725.000; Jornada completa

Descripción de la vacante

Xylem seeks a Customer Service Operations Specialist to partner with Customer Service, Sales and Finance to ensure timely order processing and effective issue resolution. You will prepare and analyze dashboards, monitor KPIs, and support continuous improvement across operations.

The role focuses on data quality, executive-level reporting, and collaboration across multiple teams to drive customer satisfaction and business growth.

Formación

• Bachelor’s degree required in business or related field.
• 2–5+ years in customer service operations or related roles.
• Strong analytical and problem-solving skills.
• Experience with Power BI or BI tools preferred.

Responsabilidades

• Monitor and manage hardware, software, and service order pipelines to ensure timely processing and delivery.
• Identify bottlenecks, prioritize issues, and partner with stakeholders to drive resolution.
• Build and maintain reports, dashboards, and performance metrics that support business decisions.
• Analyze operational data and recommend improvements that increase efficiency and customer satisfaction.
• Monitor KPIs, including On-Time Order Entry (OTOE), and communicate performance trends.
• Support special programs, promotions, and strategic initiatives through reporting and oversight.
• Collaborate with Customer Service, Sales, Marketing, Finance, and Operations teams to improve execution.
• Help drive continuous improvement initiatives that enhance responsiveness and reduce processing delays.
• Maintain data quality and support best practices across customer service operations.
• Generate insights that support sales activity, marketing campaigns, and business growth.

Conocimientos

Analytical skills

Excel proficiency

Communication skills

English proficiency

Problem-solving

Educación

Bachelor's degree in Business/Operations/Marketing/Customer Service Management

Related field

Herramientas

Power BI

Salesforce

Zuora

ERP

CRM

BPCS

Descripción del empleo

Xylem seeks a Customer Service Operations Specialist to partner with Customer Service, Sales and Finance to ensure timely order processing and effective issue resolution. You will prepare and analyze dashboards, monitor KPIs, and support continuous improvement across operations.

The role focuses on data quality, executive-level reporting, and collaboration across multiple teams to drive customer satisfaction and business growth.