Credit Management & Customer Master Data Senior Analyst

Xylem; Nuevo León; On-site; MXN 520,110 - 780,166; Full time

Job summary

A Fortune 500 global water solutions company in Nuevo León is seeking a Credit Management professional to oversee daily credit operations, ensure data accuracy across various systems, and collaborate with sales and customer service teams. The ideal candidate has a Bachelor's degree in Finance or related fields, 3-5 years of relevant experience, and strong analytical skills. Join us in transforming water usage with innovative technology solutions while fostering a customer-centric mindset and promoting process improvements.

Qualifications

• 3-5 years of experience in Credit Management or related functions.
• Experience working with Sales and Customer Service partners.
• Prior exposure to SOX regulations and data governance.

Responsibilities

• Oversee daily credit operations including credit investigations and scoring.
• Ensure customer master data accuracy across multiple systems.
• Partner with teams to resolve credit holds and onboarding issues.

Skills

Credit Management

SAP S/4HANA

Customer Master Data

Strong English communication

Analytical skills

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Tools

HighRadius (CRD Cloud)

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**Key Responsibilities****Operational Responsibilities*** Oversee daily credit operations including credit investigations, credit scoring, limit recommendations, and periodic reviews.* Ensure accuracy & compliance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia & Informatica systems.* Partner with Sales and Customer Service to resolve credit holds, onboarding issues, and customer set-up challenges.* Maintain adherence to SOX, internal controls, and O2C data governance standards.* Review and approve team decisions for credit limits, master data changes, and required escalations.**Stakeholder Collaboration*** Engage regularly with business segment leaders, Sales, Customer Service, and onshore Credit leadership.* Communicate credit decisions, root causes for delays, and improvement opportunities effectively in English.* Support escalations related to credit holds, master data accuracy, and order processing.**Continuous Improvement*** Contribute to enhancements in credit scoring, automation, and master data workflows.* Support system and process improvement initiatives involving HighRadius and SAP S/4HANA.* Identify gaps and propose solutions to improve cycle time, data quality, and customer experience.**Required Qualifications*** Bachelor’s degree in Finance, Accounting, Business Administration, or related field.* **3-5 years of experience** in Credit Management, O2C, Customer Master Data, or related functions.* Experience working in SAP S/4HANA and HighRadius (CRD Cloud).* Strong English communication skills (written and verbal).* Prior exposure to working with Sales and Customer Service partners.* Strong analytical skills with attention to accuracy and compliance.**Preferred Qualifications*** Experience supervising or mentoring team members (formal or informal leadership).* Experience in a shared services or multinational environment.* Knowledge of O2C processes, data governance, and credit scoring tools.* Training in process improvement (Lean/Six Sigma).**Competencies*** Customer-centric mindset* Problem solving & decision making* Relationship building & influencing* Time management & prioritization* Detail-oriented* Team leadership potentialJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.background, skills and interests.