Customer Service Operations Specialist

Xylem; Chihuahua; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Xylem is seeking a Customer Service Operations Specialist to join the Measurement & Control Solutions team in Mexico. You will partner with Customer Service, Sales, Finance, Marketing and Operations to ensure timely order processing and effective issue resolution.

You will monitor pipelines, build reports and dashboards, analyze data, and drive improvements to boost efficiency and customer satisfaction. The role requires a 2–5+ year background in related operations and strong Excel and Power BI

Formación

• Bachelor's degree in Business, Operations, Supply Chain, Marketing, Customer Service Management, or a related field.
• 2-5+ years of experience in customer service operations, order management, business operations, sales operations, supply chain operations, data operations, or similar roles.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including reporting, data analysis, and pivot tables.
• Experience building reports and dashboards using Power BI or similar business intelligence tools.
• Excellent organizational skills and attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.

Responsabilidades

• Monitor and manage hardware, software, and service order pipelines to ensure timely processing and delivery.
• Identify bottlenecks, prioritize issues, and partner with stakeholders to drive resolution.
• Build and maintain reports, dashboards, and performance metrics that support business decisions.
• Analyze operational data and recommend improvements that increase efficiency and customer satisfaction.
• Monitor KPIs, including On-Time Order Entry (OTOE), and communicate performance trends.
• Support special programs, promotions, and strategic initiatives through reporting and operational oversight.
• Collaborate with Customer Service, Sales, Marketing, Finance, and Operations teams to improve execution.
• Help drive continuous improvement initiatives that enhance responsiveness and reduce processing delays.
• Maintain data quality and support best practices across customer service operations.
• Generate insights that support sales activity, marketing campaigns, and business growth.

Conocimientos

Analytical skills

Problem solving

Excel

Power BI

Communication skills

Organizational skills

Multi-tasking

Educación

Bachelor's degree in Business, Operations, Supply Chain, Marketing, Customer Service Management, or a related field

Herramientas

Power BI

Descripción del empleo

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Customer Service Operations Specialist plays a key role in delivering a seamless customer experience by partnering closely with Customer Service, Sales, Finance, Marketing and Operations teams to ensure timely order processing and effective issue resolution. As part of the Measurement & Control Solutions (MCS) team, this position supports the Sensus brand and helps drive the responsive, high-quality service our customers count on.

What You’ll Do:

• Monitor and manage hardware, software, and service order pipelines to ensure timely processing and delivery.
• Identify bottlenecks, prioritize issues, and partner with stakeholders to drive resolution.
• Build and maintain reports, dashboards, and performance metrics that support business decisions.
• Analyze operational data and recommend improvements that increase efficiency and customer satisfaction.
• Monitor key KPIs, including On-Time Order Entry (OTOE), and communicate performance trends.
• Support special programs, promotions, and strategic initiatives through reporting and operational oversight.
• Collaborate with Customer Service, Sales, Marketing, Finance, and Operations teams to improve execution.
• Help drive continuous improvement initiatives that enhance responsiveness and reduce processing delays.
• Maintain data quality and support best practices across customer service operations.
• Generate insights that support sales activity, marketing campaigns, and business growth.

What You’ll Bring:

• Bachelor's degree in Business, Operations, Supply Chain, Marketing, Customer Service Management, or a related field.
• 2-5+ years of experience in customer service operations, order management, business operations, sales operations, supply chain operations, data operations, or similar roles.
• Strong analytical and problem‑solving skills.
• Advanced Microsoft Excel skills, including reporting, data analysis, and pivot tables.
• Experience building reports and dashboards using Power BI or similar business intelligence tools.
• Excellent organizational skills and attention to detail.
• Ability to effectively manage multiple priorities in a fast‑paced environment.
• Strong verbal and written communication skills.