Planning and Customer Service Analyst

Confidential Careers; Colón; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

Confidential Careers in Querétaro is seeking an experienced Planning and Customer Service specialist to manage packaging material demand, place orders in SAP, and coordinate with production, logistics and the Order Center to meet delivery dates. You will monitor materials, align with customers on demand, and escalate issues when needed.

You will also track deliveries, generate weekly status reports, and act as backup for Planning and Customer Service, ensuring timely information for informed

Formación

• Bachelor’s degree or in progress in Business Administration or International Business.
• Advanced knowledge in Excel.
• Ability to communicate to all levels of the internal and external organization.
• Visa and Passport is a must.
• Availability to travel.

Responsabilidades

• Manage accounts with a volume.
• Placement customer orders or demands in SAP.
• Checking plausibility and alignment with customer regarding the real demand (volume and timing).
• Checking all customer materials within the daily routine.
• Reconcilement of confirmed orders regarding production and delivery date and, in case of discrepancies, coordination with the customer, Logistics Team and Order Center Team.
• Run escalation process if no agreement can be found.
• Date / Order confirmation to customer, tracking and creation of order on hands and stock lists.
• Active managing all customer materials updating the new designs and informing of deactivating the old versions.
• Tracking of sleeves and cylinders stock and discussion with the customer for delivery/scrapping as needed.
• Manage the relationship with Order Center Team and other sourcing sites.
• Follow up on on time materials deliveries with the Logistics team.
• Report Orders Delay Status and Open Orders weekly for budget tracking.
• Collaborate in the monthly review of the local Forecast with Sales Team.
• This position is backup in case of absence of any Planning and Customer Service member.
• Provide adequate information for good decision making to supervisor.

Conocimientos

SAP

Excel

Problem solving

Organized

Communication

Leadership

Travel

Visa

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in International Business

Descripción del empleo

Manage, organize and plan customer packaging material demand by allocating the purchase orders or their forecast from their placement for production within company production plants to the delivery to the customer or the local stock replenishment the client, guaranteeing compliance with the established delivery dates and quantity fullfilment of materials.

Responsible for customer service metrics Fill Rate% and On time%

Key job functions and success-relevant tasks

• Manage accounts with a volume
• Placement customer orders or demands in SAP
• Checking plausibility and alignment with customer regarding the real demand (volume and timing)
• Checking all customer materials within the daily routine
• Reconcilement of confirmed orders in regards of production and delivery date and in case of discrepancies coordination and alignment of solution with customer, Logistics Team and Order Center Team.
• Run escalation process if no agreement can be found.
• Date / Order confirmation to customer, tracking and creation of order on hands and stock lists.
• Active managing all customer materials updating the new designs and informing of deactiving the old versions.
• Tracking of sleeves and cylinders stock and if required discussion with the customer for delivery/scrapping.
• Manage the relationship with Order Center Team and other sourcing sites.
• Follow up on time materials deliveries with the Logistics team.
• Responsible to report Orders Delay Status report and Open Orders report on a weekly basis in order to follow up the sleeves budget accomplishment.
• Collaboration in the monthly review of the local Forecast with Sales Team
• This position is considered as backup in case of absence of any Planning and Customer Service member.
• Provide adequate and timely information for good decision making to their supervisor.

Education

• Bachelor’s degree or in progress in: Business Administration, International Business.
• Advance knowledge in Excel
• Ability in problem-solving and organized
• Able to communicate to all levels of the internal and external organization
• Leadership
• Visa and Passport is a must
• Availabity to travel

Vocational experience in years

• 1 - 2 years in costumer service, logistics or similar