Customer Service (Manufacturing)

QST Solutions/Wabash Technologies; Mexicali; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

QST Solutions/Wabash Technologies is seeking a Customer Service Representative to interact with customers, provide information and handle order status inquiries.

Ideal candidates have a Bachelor's degree, experience in sales support, and strong English skills. You will collaborate with Production, Planning, Logistics and other teams to meet customer delivery expectations in a global setting.

Formación

• Bachelor's degree in business/related field preferred.
• Experience in sales support or order management.
• Experience supporting international customers.
• Advanced English proficiency.
• Experience with ERP systems (SAP preferred).
• Proactive, responsible, and results-oriented.
• Proficiency in Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.

Responsabilidades

• Interact with customers to provide information, support, and solutions.
• Serve as main point of contact for delivery and order status.
• Coordinate with internal departments to meet customer requirements.
• Build internal partnerships with Production, Planning, Logistics and other functions.
• Support resolution of customer concerns by following up.
• Work with international customers and cross-functional teams.

Conocimientos

English proficiency

Proactive mindset

International customers

MS Office

Time management

Attention to detail

Sales support

SAP ERP

Educación

Bachelor's degree in Business Administration / related field

Herramientas

SAP

Microsoft Office

Descripción del empleo

What are we looking for?

The Customer Service Representative is responsible for interacting with customers to provide information, support, and solutions to inquiries and order status requests.

This position serves as the customer's main point of contact for delivery and order status, ensuring effective communication, timely follow-up, and coordination with internal departments to meet customer requirements and expectations.

What will you do?

• Proactively communicate with customers and respond to inquiries efficiently and in a timely manner.
• Build strong internal partnerships with Production, Planning, Logistics, and other business functions to identify and drive alternatives that meet customer order requirements.
• Provide customer service support to US and EU customers.
• Coordinate with internal departments to ensure customer needs, priorities, and delivery expectations are properly addressed.
• Support the resolution of customer concerns by following up on issues and coordinating appropriate actions.
• Work effectively in a multicultural, global environment, collaborating with international customers and cross-functional teams.

Qualifications

• Bachelor's degree in Business Administration, International Business, Industrial Engineering, or a related field (preferred).
• Experience in sales support, order management, planning or supply chain within a manufacturing or industrial environment.
• Experience supporting international customers.
• Advanced English proficiency.
• Proactive, responsible, and results-oriented.
• Experience with ERP systems (SAP preferred).
• Proficiency in Microsoft Office (Excel, Outlook, and Word).
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.

Key Competencies

• Strong customer focus and problem-solving skills.
• Cross-cultural awareness and teamwork.
• Ability to interact effectively with international customers and cross-functional teams.