Customer Service Agents - Semibilingüe - Qro

Convergys; Santiago; Presencial; MXN 133.920 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Endless career opportunities

Monthly performance incentives

Great raffles and prizes

Descripción de la vacante

A global customer experience solutions company is seeking Customer Service Agents in Santiago, Nuevo León. This role requires bilingual communication and involves interacting with customers to provide support and resolve issues. The ideal candidate has strong multitasking and communication skills, with at least a high school diploma. This position offers a full-time schedule, competitive salary, and opportunities for career growth and performance incentives. Join a dynamic team and make a difference in customer experience.

Formación

• 6 months minimum experience in Call center customer service is desired.
• Ability to work under constant changes and multitask.
• Effective communication skills in writing and verbally.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution of routine problems.
• Listen actively and troubleshoot to provide a great customer experience.

Conocimientos

Customer service orientation

Intermediate - Advanced English

Strong attention to detail

Strong computer navigation skills

Educación

High School diploma or equivalent

Descripción del empleo

Customer Service Agents - Semibilingüe - Qro page is loaded## Customer Service Agents - Semibilingüe - Qrolocations: MEX Santiago de Querétaro - Prol. Bernardo Quintana Sur 302 Lt. 10 Fracc, piso 2, Centro Surtime type: Full timeposted on: Posted Todayjob requisition id: R1689008Job Title:Customer Service Agents - Semibilingüe - QroJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.**Job Type:****Full-Time****Location****:** Querétaro* A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with* Endless career opportunities and clear paths for career development* A competitive salary* Inclusive perks and benefits* Opportunity for monthly performance incentives* Great weekly, biweekly and monthly activities* Great raffles and prizes**WHAT YOU WANT MATTERS TO US**No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.This role is the perfect opportunity for someone considering a career in customer services.Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.**TO BECOME A PART OF OUR TEAM:**Courteous with strong customer service orientation· Intermediate - Advanced English level· High School diploma or equivalent required· 6 months minimum of experience in Call center customer service(Desired)· Ability to work under constant changes· Multitasking· Strong computer navigation skills and PC knowledge· Ability to communicate effectively, both in writing and verbally· Reliable with strong attention to detail· Skilled in multitasking; including the ability to be flexible and adapt to change quickly· Tolerance of repetitive work in a fast-paced, high-production work environment· Ability to work as a team member as well as independently· Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner· Shift rotation capability as needed· Based on location and / or program, additional experience / skills may be required**CALL US HOME:**If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home. Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**Learn more:****Concentrix**on Facebook |**Concentrix**on Instagram |**www.concentrix.com***The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.*Location:MEX Santiago de Querétaro - Prol. Bernardo Quintana Sur 302 Lt. 10 Fracc, piso 2, Centro SurLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.