CUSTOMER SERVICE AGENT

AutoZone, Inc.; Mexico; On-site; MXN 112,000 - 201,000; Full time

Job summary

AutoZone in Chihuahua, Mexico seeks a Customer Service Representative to handle inquiries across telephone, email and chat, resolving concerns about products and services. You will feed ticketing systems, follow up with other teams, and help process orders and rebates.

You will mentor new agents and contribute to performance reporting to improve service quality. Ideal candidates have 1–2 years in customer service, bilingual skills, and strong communication, with a high school diploma.

Qualifications

• High school diploma or GED required.
• Area of study: Customer Service.
• 1–2 years of experience in Customer Service or Call Center.
• Experience with AutoZone culture and processes preferred.
• Strong verbal and written communication; bilingual abilities.
• Self-direction and ability to mentor others.

Responsibilities

• Handle customer contacts from multiple channels (phone, email, chat) and respond promptly.
• Log interactions in ticketing systems and coordinate with other departments/vendors.
• Create performance reports and mentor new agents in a new segment.
• Process orders, rebates, and complaints as part of daily duties.

Skills

Communication skills

Bilingual

Basic computer skills

Education

High school diploma or GED

Job description

Summary:

Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website

Responsibilities:

• Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries


• Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback


• Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints

Requirements:

• A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.


• Area of study: Customer Service


• Years of experience: One to two years


• Type of experience: Customer Service, Call Center knowledge, AutoZone Culture


• Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software


• Other/preferred: Self-direction.