CUSTOMER SERVICE AGENT

AutoZone, Inc.; Chihuahua; On-site; MXN 167,000 - 257,000; Full time

Job summary

AutoZone, Inc. in Chihuahua seeks a Customer Service Agent to handle inquiries across phone, email, and chat, resolving product and service questions while delivering friendly, bilingual support from our local team.

You will mentor new agents, assist with performance reporting, and process orders and payments at store or online, with a focus on timely, accurate information and a strong customer-first mindset.

Qualifications

• Area of study: Customer Service
• Years of experience: 1–2 years
• Experience: Customer Service, Call Center knowledge, AutoZone Culture
• Special certifications or technical skills: Communication skills (verbal and written), bilingual, basic computer software
• Other/preferred: Self-direction

Responsibilities

• Handle customer contacts via phone, e-mail and chat and respond to inquiries promptly
• Create performance reports and provide mentoring to new agents
• Take payments for customers placing orders in-store or on the website
• Follow up on customer interactions and feed ticketing systems with notes
• Attend trainings and meetings to maintain knowledge and provide feedback

Skills

Communication skills

Bilingual

Verbal and written communication

Basic computer skills

Self-direction

Tools

Ticketing systems

Job description

Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website

Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries

Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback

Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints

Area of study: Customer Service

Years of experience: One to two years

Type of experience: Customer Service, Call Center knowledge, AutoZone Culture

Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software

Other/preferred: Self-direction.

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Job Info

• Job Identification 159121
• Posting Date 10/02/2026, 10:47 PM
• Job Schedule Full time
• Locations Ave Hemingway 11517-A, Chihuahua, CHIH, 31109, MX