Bilingual Customer Care Specialist - Orders & Mentoring

AutoZone, Inc.; Chihuahua; On-site; MXN 167,000 - 257,000; Full time

Job summary

AutoZone, Inc. in Chihuahua seeks a Customer Service Agent to handle inquiries across phone, email, and chat, resolving product and service questions while delivering friendly, bilingual support from our local team.

You will mentor new agents, assist with performance reporting, and process orders and payments at store or online, with a focus on timely, accurate information and a strong customer-first mindset.

Qualifications

• Area of study: Customer Service
• Years of experience: 1–2 years
• Experience: Customer Service, Call Center knowledge, AutoZone Culture
• Special certifications or technical skills: Communication skills (verbal and written), bilingual, basic computer software
• Other/preferred: Self-direction

Responsibilities

• Handle customer contacts via phone, e-mail and chat and respond to inquiries promptly
• Create performance reports and provide mentoring to new agents
• Take payments for customers placing orders in-store or on the website
• Follow up on customer interactions and feed ticketing systems with notes
• Attend trainings and meetings to maintain knowledge and provide feedback

Skills

Communication skills

Bilingual

Verbal and written communication

Basic computer skills

Self-direction

Tools

Ticketing systems

Job description

AutoZone, Inc. in Chihuahua seeks a Customer Service Agent to handle inquiries across phone, email, and chat, resolving product and service questions while delivering friendly, bilingual support from our local team.

You will mentor new agents, assist with performance reporting, and process orders and payments at store or online, with a focus on timely, accurate information and a strong customer-first mindset.