COLLECTOR

AutoZone; Chihuahua; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

AutoZone in Chihuahua, Mexico is seeking a customer service/collections agent to contact customers by phone to collect past-due balances, provide credit orientation, and resolve invoice and statements requests. You will analyze on-hand information to answer customer questions related to account balances and work in a bilingual, customer-focused team.

The role emphasizes strong communication, stress tolerance, and teamwork in a fast-paced environment with a focus on service quality.

Formación

• Bachelor's degree (BA, BS) or equivalent.
• No specific area of study required.
• Experience in customer service and collections is preferred.
• Bilingual ability and strong communication skills are required.
• Ability to work under pressure and meet deadlines in a team environment.

Responsabilidades

• Contact customers by phone to collect past due balances on AutoZone accounts.
• Provide credit orientation to customers.
• Resolve invoice and statements requests and direct customer calls.
• Analyze on-hand information to answer questions about account balances.

Conocimientos

Bilingual

Customer service

Communication skills

Teamwork

Educación

Bachelor's degree

Descripción del empleo

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

Summary

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

Requirements

• Level of formal education: A bachelor degree (BA, BS) or equivalent.
• Area of study: No special requirement.
• Type of excperience: Customer service, collection experience.
• Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
• Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a "can-do" attitude, ability to establish goals and target deadlines