Multichannel Customer Support Specialist & Mentor

Autozone; Mexico; On-site; MXN 112,000 - 201,000; Full time

Job summary

AutoZone in Chihuahua, Mexico seeks a Customer Service Representative to handle inquiries across telephone, email and chat, resolving concerns about products and services. You will feed ticketing systems, follow up with other teams, and help process orders and rebates.

You will mentor new agents and contribute to performance reporting to improve service quality. Ideal candidates have 1–2 years in customer service, bilingual skills, and strong communication, with a high school diploma.

Qualifications

• High school diploma or GED required.
• Area of study: Customer Service.
• 1–2 years of experience in Customer Service or Call Center.
• Experience with AutoZone culture and processes preferred.
• Strong verbal and written communication; bilingual abilities.
• Self-direction and ability to mentor others.

Responsibilities

• Handle customer contacts from multiple channels (phone, email, chat) and respond promptly.
• Log interactions in ticketing systems and coordinate with other departments/vendors.
• Create performance reports and mentor new agents in a new segment.
• Process orders, rebates, and complaints as part of daily duties.

Skills

Communication skills

Bilingual

Basic computer skills

Education

High school diploma or GED

Job description

AutoZone in Chihuahua, Mexico seeks a Customer Service Representative to handle inquiries across telephone, email and chat, resolving concerns about products and services. You will feed ticketing systems, follow up with other teams, and help process orders and rebates.

You will mentor new agents and contribute to performance reporting to improve service quality. Ideal candidates have 1–2 years in customer service, bilingual skills, and strong communication, with a high school diploma.