COLLECTOR

AutoZone, Inc.; Chihuahua; On-site; MXN 180,000 - 240,000; Full time

Job summary

AutoZone de México is seeking a detail-oriented collections representative to contact customers by phone and collect past due balances on AutoZone accounts. The role emphasizes bilingual communication and strong customer service orientation in a fast-paced environment.

Candidates should have a bachelor's degree, experience in collections or customer service, and the ability to work under pressure as part of a team.

Qualifications

• Bachelor's degree (BA/BS) or equivalent.
• Experience in customer service or collections.
• Bilingual with strong communication skills.
• Ability to work under pressure and as part of a team.
• Proactive with a can-do attitude and goal-driven.

Responsibilities

• Contact customers by phone to collect past due balances on AutoZone accounts.
• Provide credit orientation and resolve invoice and statements requests.
• Analyze available account information to answer customer questions about balances.

Skills

Bilingual

Customer service

Collection experience

Excellent communication skills

Education

Bachelor's degree (BA/BS) or equivalent

Job description

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

REQUIREMENTS

• Level of formal education: A bachelor degree (BA, BS) or equivalent.
• Area of study: No special requirement.
• Type of excperience: Customer service, collection experience.
• Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
• Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a "can-do" attitude, ability to establish goals and target deadlines

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Job Info

• Job Identification 138867
• Posting Date 08/19/2026, 08:33 PM
• Job Schedule Full time
• Locations Ave Hemingway 11517-A, Chihuahua, CHIH, 31109, MX