Customer Service

MAHLE GmbH; Ramos Arizpe; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

MAHLE is seeking a Customer Service professional in Ramos Arizpe to maintain effective communication with customers, follow up on requests, and review EDI transactions to understand demand. You will manage customer portals, monitor order status, and ensure compliance with customer-specific requirements.

With 2+ years in automotive logistics or customer service, you will work with SAP Logistics modules, shipping processes, ASN transmissions, and invoicing.

Formación

• 2+ years of experience in Logistics or Customer Service within the automotive industry.
• Knowledge of shipping processes, ASN transmissions, and invoicing.
• Experience using SAP Logistics modules.
• Advanced English proficiency.

Responsabilidades

• Maintaining communication with customers and providing timely updates.
• Following up on customer requests, orders, and issues until resolution.
• Reviewing and analyzing EDI transactions to understand customer demand and requirements.
• Managing customer portals and ensuring information is accurate and up to date.
• Monitoring order fulfillment and coordinating with internal teams to meet customer expectations.
• Understanding customer-specific shipping, packaging, and documentation requirements.
• Tracking and reporting KPIs related to service, delivery, and customer satisfaction.
• Identifying potential risks and escalating issues impacting service levels.

Conocimientos

Customer service

Logistics

Advanced English

Herramientas

SAP Logistics

EDI

Descripción del empleo

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Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical.
MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution:

As a Customer Serviceyou will be responsible for maintaining effective communication with customers, providing timely follow-up on requests and issues, and reviewing EDI transactions to understand customer requirements and demand. You will manage customer portals, monitor order status, and ensure compliance with customer-specific requirements.

• Maintaining communication with customers and providing timely updates.
• Following up on customer requests, orders, and critical issues until resolution.
• Reviewing and analyzing EDI transactions to understand customer demand and requirements.
• Managing customer portals and ensuring information is accurate and up to date.
• Monitoring order fulfillment and coordinating with internal teams to meet customer expectations.
• Understanding customer-specific shipping, packaging, and documentation requirements.
• Tracking and reporting key performance indicators (KPIs) related to service, delivery, and customer satisfaction.
• Identifying potential risks and proactively escalating issues that may impact customer service levels.
• Supporting continuous improvement initiatives to enhance customer experience and operational performance.

Your Experience & Qualifications:

• 2+ years of experience in Logistics or Customer Service within the automotive industry, with knowledge of customer systems and portals such as Ford, Stellantis, GM, Nissan, Toyota, and Rotax.
• Knowledge of shipping processes, ASN (Advanced Shipping Notice) transmissions, and invoicing.
• Experience using SAP Logistics modules.
• Advanced English proficiency.

Availability to attend customer and business needs outside of regular working hours.

• Visa is a plus.

Proactive mindset with strong follow-up and customer-focused orientation.

Responsible and accountable, ensuring timely completion of tasks and commitments.

Teamwork and collaboration skills, working effectively with internal and external stakeholders.

Our Offer:

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

Jobs & Career MX |MAHLE

#TeamMAHLE is diverse and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?
[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Logistics

Department: BU1 Powertrain and Charging

Location: Ramos Arizpe, MX

Company: MAHLE Comp.Motor (MX) RA1

Closing date for applications

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.