Automotive Logistics: Customer Service Specialist

MAHLE GmbH; Ramos Arizpe; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

MAHLE is seeking a Customer Service professional in Ramos Arizpe to maintain effective communication with customers, follow up on requests, and review EDI transactions to understand demand. You will manage customer portals, monitor order status, and ensure compliance with customer-specific requirements.

With 2+ years in automotive logistics or customer service, you will work with SAP Logistics modules, shipping processes, ASN transmissions, and invoicing.

Formación

• 2+ years of experience in Logistics or Customer Service within the automotive industry.
• Knowledge of shipping processes, ASN transmissions, and invoicing.
• Experience using SAP Logistics modules.
• Advanced English proficiency.

Responsabilidades

• Maintaining communication with customers and providing timely updates.
• Following up on customer requests, orders, and issues until resolution.
• Reviewing and analyzing EDI transactions to understand customer demand and requirements.
• Managing customer portals and ensuring information is accurate and up to date.
• Monitoring order fulfillment and coordinating with internal teams to meet customer expectations.
• Understanding customer-specific shipping, packaging, and documentation requirements.
• Tracking and reporting KPIs related to service, delivery, and customer satisfaction.
• Identifying potential risks and escalating issues impacting service levels.

Conocimientos

Customer service

Logistics

Advanced English

Herramientas

SAP Logistics

EDI

Descripción del empleo

MAHLE is seeking a Customer Service professional in Ramos Arizpe to maintain effective communication with customers, follow up on requests, and review EDI transactions to understand demand. You will manage customer portals, monitor order status, and ensure compliance with customer-specific requirements.

With 2+ years in automotive logistics or customer service, you will work with SAP Logistics modules, shipping processes, ASN transmissions, and invoicing.