GT TOLUCA CUSTOMER SERVICE

Magneti Marelli Parts & Services; Toluca; Presencial; MXN 420.000 - 700.000; Jornada completa

Descripción de la vacante

Magneti Marelli Parts & Services in Toluca, Mexico, seeks a proactive logistics leader to ensure on-time, accurate customer fulfillment by managing finished goods and warehouse activities, and by coordinating ASN transmissions and EDI-driven forecasts. You will lead inventory accuracy, support customer audits, and optimize space and processes, leveraging IATF 16949 and ISO 14001 knowledge.

A Bachelor’s in Business, International Trade, Industrial Engineering, or related field plus advanced

Formación

• Bachelor’s degree in Business Administration, International Trade, Industrial Engineering, or related field.
• Advanced English proficiency.
• Minimum of 5 years in automotive industry (customer service or warehouse leadership).
• Minimum of 5 years in a similar position.

Responsabilidades

• Ensure accurate receipt of customer requirements via EDI 830/862/846.
• Weekly review of forecast for next 12 weeks and resource planning.
• Balance resources weekly to stabilize utilization.
• Review tickets and alerts to meet customer requirements and avoid penalties.
• Communicate delivery dates outside lead times to customers.
• Manage shipments and ASN transmissions for each shipment.
• Reject requirements beyond agreed flexibility or lead time during feasibility checks.
• Maintain MMOG compliance and lead customer audits.
• Ensure 100% finished goods inventory accuracy via daily counts.
• Handle finished goods in plant and external warehouses.
• Manage storage space allocation and finished goods layout.
• Prevent extraordinary freight costs due to shortages.
• Ensure proper use of QMS, EMS, OH&S documentation and records.

Conocimientos

Advanced English

Customer service

Warehouse leadership

Inventory management

EDI systems

Cross-functional collaboration

Educación

Bachelor’s Degree in Business Administration, International Trade, Industrial Engineering, or related field

Herramientas

IATF 16949

ISO 14001

ERP/SCM software

MS Office

Descripción del empleo

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Your next career opportunity with our organization starts here!

Embarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact!

We’re pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Green Technologies team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.

As a global yet fast-evolving company, we are always looking to grow and evolve our talents.

About the Position:

To be the voice of the customer, ensuring that through the optimal use of all resources, 100% of customer requirements are fulfilled in terms of both timing and quantity. Manage all finished goods warehouse activities and functions to ensure inventory accuracy and reliability, enabling the complete fulfillment of all customer shipments.

Your Responsibilities will be:

Ensure the accurate receipt of customer requirements through EDI 830 (forecast), EDI 862 (firm daily requirements), and EDI 846 (material sequencing).

Conduct a weekly review of the customer's updated forecast and communicate customer requirements for the next 12 weeks, highlighting any significant changes to accurately determine the resources required for each week.

Perform weekly balancing of all resources to prevent peaks and valleys in resource utilization.

Review tickets and float alerts daily to address special customer requirements and avoid penalties on the customer scorecard.

Communicate to the customer any committed delivery dates that fall outside the lead time and/or are based on increased demand.

Manage all customer shipments to ensure deliveries are completed with all required documentation, validating the correct transmission of the ASN for each shipment.

Reject any customer requirements that exceed the agreed flexibility percentage and/or fall within the lead time while the feasibility of the increase is being evaluated.

Maintain knowledge of and compliance with MMOG requirements and customer audits, serving as the lead for all customer audits.

Ensure 100% finished goods inventory accuracy through the daily execution of physical inventory counts.

Ensure the proper handling of finished goods within the plant and at external warehouses.

Ensure the transmission of 100% of ASNs.

Guarantee the proper management of customer-owned packaging in the customer portal.

Monitor the correct allocation of storage space for all materials. Establish and maintain the finished goods warehouse layout.

Maintain control procedures with external warehouses regarding finished goods inventory.

Prevent extraordinary freight costs caused by material shortages.

Ensure the proper use and consultation of documents and records related to the QMS, EMS, and OH&S Management System

What Qualifications you will bring:

Education Level:
Bachelor’s Degree in Business Administration, International Trade, Industrial Engineering, or a related field.

Language:
Advanced English proficiency.

Experience:

• Minimum of 5 years of experience in the automotive industry (preferably in a Customer Service or warehouse leadership position).
• Minimum of 5 years of experience in a similar position.

Other skills that we would welcome:

Knowledge of IATF 16949 and ISO 14001 management systems.

Knowledge of inventory and warehouse management methods, logistics processes, PC operation, personnel management, system management (EDI and Internet), labeling software, and customer portals within the automotive industry.

What does this position offer you:

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.

Take the next step:

Together, we will drive the world towards a safer, greener, and better-connected future.

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the [Division] business?

About Us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.

Marelli is a global, independent technology partner to the automotive industry, with a strongand established track record in innovation and manufacturing excellence.

Joining the Marelli team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, and grow.

We believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

Discover our open positions and take the first step towards an exciting career in Marelli. Explore new horizons and unleash your potential. Join us today! Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.