Engineer QMPP C

Aumovio SE; Silao (Ciudad); On-site; MXN 420,000 - 550,000; Full time

Job summary

AUMOVIO, a technology company focused on safe, connected, and autonomous mobility, seeks a Customer Quality Specialist in Mexico to address customer quality reports and drive root-cause analyses. You will work with cross-functional teams to implement corrective actions and keep customers informed throughout the process.

Role emphasizes rigorous quality processes (IATF/ISO) and strong documentation, with direct customer engagement and SAP CQTS case management.

Qualifications

• CSR requirements for customers in the automotive sector.
• Failure Analysis (FA) - Laboratory Analysis and Testing methodologies.
• IATF 16949 compliant quality systems knowledge.
• ISO 9001 quality management system knowledge.
• Strong problem-solving, attention to detail, and QA methodologies.

Responsibilities

• Provide direct customer service by addressing quality reports via email and portals.
• Respond promptly to customers on detected quality issues in field or production lines.
• Work within cross-functional teams using 8D, A3, 5 Whys, Ishikawa methods within defined timelines.
• Submit reports to customers on time via email or portals.
• Implement corrective and preventive actions and verify effectiveness as internal customer representative.
• Analyze sensors with functional failures reported by customers to identify root causes.
• Review technical reports for parts with functional failures for clear communication.
• Coordinate containment activities at customer plants when deviations occur.
• Communicate containment, corrective, and preventive actions professionally and timely.
• Maintain ongoing communication with customers to ensure satisfaction and closure of issues.
• Ensure compliance with customer-specific processes, portals, audits, and KPIs (PPM, response times, escapes).
• Participate in internal, customer, or certification audits (IATF/ISO) and keep information organized.
• Ensure timely closure of CQTS cases in SAP.

Skills

English (advanced)

Customer relationship management

Education

Bachelor's Degree Industrial Engineering

Job description

Company Description

In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles. In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquartered in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.

Company Description

In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles. In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquartered in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.

Job Description

• Provide direct customer service by addressing quality reports received via email or through the customer's official portals.


• Respond promptly to customers upon detection of a potential quality issue in the field or on the production line.


• Participate as a member of a cross-functional team to develop and present structured problem-solving analyses (8D, A3, 5 Whys, Ishikawa) within customer-defined timelines and formats.


• Submit reports to customers on time, either via email or through customer-specific portals.


• Ensure the implementation of immediate, corrective, and preventive actions, verifying their effectiveness while acting as the internal customer representative.


• Manage the analysis of sensors with functional failures returned by customers to identify the root cause of the issue.


• Review technical reports for parts with functional failures to ensure they are clear and accurate for both internal and external communication.


• Coordinate containment activities at customer plants when deviations are detected in the field or during production.


• Communicate containment, corrective, and preventive actions to customers professionally and within the required timeframe.


• Maintain constant and effective communication with customers to ensure satisfaction and timely closure of open issues.


• Ensure compliance with customer-specific requirements related to processes, quality portals, audits, and KPIs (PPM, response times, and escapes).


• Participate in internal, customer, or certification audits (IATF/ISO), providing support to the necessary areas and ensure all relevant information is properly organized and up to date.


• Ensure timely and accurate closure of CQTS cases within the SAP system.


• Perform analysis of warranty data, trends, forecasts, and results.


• Prepare and deliver presentations related to 8D reports and Customer Quality escalations.

Qualifications

• Customer Specific Requirements (CSR).


• Failure Analysis (FA) - Laboratory Analysis – Testing methodologies – Product behavior.


• IATF 16949.


• ISO 9001.


• Strong problem-solving, attention to detail, proficiency in quality assurance methodologies, and excellent.


• Customer relationship management.


• English (advanced)


• Bachelor's Degree Industrial Engineering.

Additional Information

We are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.