CUSTOMER SERVICE (Hybrid)

FORVIA HELLA; Cuautitlán Izcalli; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

FORVIA HELLA in Cuautitlán, Mexico, is seeking a Logistics Specialist (Sales Scheduling) II to support customer service and logistics operations, ensuring SLA compliance and on-time delivery performance. The role connects customers, production planning, sales, warehouse operations, accounting, and 3PL providers.

Responsibilities include managing schedules via SAP, monitoring SLAs, generating OTIF reports, and coordinating with internal/external stakeholders while supporting EDI processes.

Formación

• 2-3 years of experience in automotive/manufacturing.
• Advanced English is required.
• SAP & customer portals experience.
• Knowledge of sales orders, purchase orders, EDI, and customer account management.
• Strong analytical and communication skills.

Responsabilidades

• Manage customer schedules and sales order activities through SAP and customer portals.
• Monitor and ensure compliance with customer SLAs.
• Generate and analyze customer reports related to delivery performance, fill rate, claims, and OTIF metrics.
• Coordinate deliveries, credits, and order management activities with internal and external stakeholders.
• Maintain customer accounts and support EDI processes.
• Act as the main point of contact for customers, planners, buyers, sales teams, warehouse operations, accounting, and logistics providers.

Conocimientos

Advanced English

SAP

Customer portals

EDI

Analytical skills

Communication skills

Herramientas

EDI systems

Descripción del empleo

Location Cuautitlan, Mexico

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 34,000 employees at over 125 locations, the company is active worldwide and generated adjusted sales of €8.0 billion in the fiscal year 2025.

We are looking for a Logistics Specialist (Sales Scheduling) II to support customer service and logistics operations while ensuring compliance with service level agreements (SLAs). This role will act as a key link between customers, production planning, sales, warehouse operations, accounting, and third-party logistics providers to guarantee on-time delivery performance and customer satisfaction.

YOUR TASKS

• Manage customer schedules and sales order activities through SAP and customer portals.
• Monitor and ensure compliance with customer Service Level Agreements (SLAs).
• Generate and analyze customer reports related to delivery performance, fill rate, claims, and OTIF metrics.
• Coordinate deliveries, credits, and order management activities with internal and external stakeholders.
• Maintain customer accounts and support EDI (Electronic Data Interchange) processes.
• Act as the main point of contact for customers, planners, buyers, sales teams, warehouse operations, accounting, and logistics providers.

Your Qualifications

• 2-3 years of experience in automotive/manufacturing
• Advanced English
• SAP & customer portals experience
• Knowledge of sales orders, purchase orders, EDI, and customer account management
• Strong analytical and communication skills

FORVIA HELLA stands for the variety of all employees.

Inclusion and diversity are firmly anchored in our company culture.

We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

HELLAMEX

Monserrat Sáinz Silva