Customer Quality Engineer -Ccmx

Chiaphua Components Group; Región Altos Norte; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Benefits package

Career development

Descripción de la vacante

Chiaphua Components Group in Guadalajara, Jalisco, Mexico, seeks a Customer Quality Engineer to lead quality assurance for motor manufacturing and assembly projects. You will drive PFMEA updates, PPAP packages, and MTAs while coordinating with global customers and internal plants.

The ideal candidate has 3–5+ years in automotive QA, strong English, and mastery of AIAG tools. The role requires hands-on problem-solving, data-driven decision making, and a readiness to work across international

Formación

• Bachelor's degree in a related engineering discipline is required.
• Minimum 3–5+ years of quality assurance experience in automotive manufacturing.
• Direct experience as a CQE or customer-facing quality role is highly preferred.
• Mastery of IATF quality standard requirements and AIAG Core Tools is expected.
• Strong problem-solving using 8D, Ishikawa, 5-Why, and Fishbone analyses.

Responsabilidades

• Review motor design specifications during NPI to ensure manufacturability.
• Lead PFMEA updates for winding, commutator welding, and brush-box assembly.
• Prepare PPAP packages including Control Plans, Flow Charts, and MSA.
• Validate Poka-Yoke systems at key stations and EOL testers.
• Conduct regular CTQ-focused process and line audits on the assembly floor.
• Monitor SPC charts for critical parameters and establish pass/fail criteria.
• Manage non-conformance with containment actions and scrap/rework disposition.
• Lead 8D investigations addressing customer rejections and quality issues.
• Act as technical bridge between Tier-1/OEM brake system makers and internal plants.

Conocimientos

Structured problem solving

English language proficiency

Quality tools knowledge

Educación

Bachelor's degree in Mechatronics/Electrical/Mechanical/Industrial Engineering

Herramientas

APQP

PPAP

FMEA

MSA

SPC

Descripción del empleo

Chiaphua Components GroupWe are a well-established motor manufacturing and product assembly group headquartered in Hong Kong and production plants and office worldwide.Due to our continued success and growth, an excellent career opportunity has arisen.

We are looking for a high-caliber candidate to fill the above position.

Location: Guadalajara, Jalisco (Tesistán area) , Mexico

Responsibilities and requirements are listed below:

• Review motor design specifications (torque, current draw, brush wear limits) during New Product Introduction (APQP) to ensure manufacturability.
• Lead and continuously update Process FMEAs (PFMEA) specifically for winding, commutator welding, and brush-box assembly.
• Author, assemble, and approve Level 3 PPAP packages, including Control Plans, Process Flow Charts, and Measurement Systems Analysis (MSA).
• Verify and validate Poka-Yoke and error-proofing systems at critical manufacturing stations, such as automated brush presence sensors.
• Conduct regular process and line audits on the assembly floor focusing strictly on critical-to-quality (CTQ) parameters.
• Monitor and analyze Statistical Process Control (SPC) charts for critical parameters like brush spring tension and commutator runout.
• Establish pass/fail criteria and parameters for automated End-of-Line (EOL) testers measuring back-EMF, winding resistance, and acoustic noise.
• Manage non-conformance by isolating suspect material, issuing immediate containment actions, and making scrap/rework dispositions on the shop floor.
• Lead 8D root cause investigations using Ishikawa (fishbone) diagrams and 5-Why analysis to address complex customer rejections and quality issues.
• Act as the primary technical bridge and customer interface between Tier-1/OEM brake system makers and internal manufacturing plants, managing 0-km rejections, warranty returns (RMA), and customer portal scorecards.

Qualifications

• Bachelor's degree in Mechatronics, Electrical, Mechanical, Industrial Engineering, or a related engineering discipline
• Minimum of 3 to 5+ years of quality assurance experience in the automotive manufacturing sector
• Direct experience as a Customer Quality Engineer (CQE) or in customer-facing technical quality roles is highly preferred
• Mastery of IATF ***** quality standard requirements and full proficiency in AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).
• Advanced proficiency in structured problem-solving methodologies, including 8D reports, Ishikawa diagrams, 5-Why, and Fishbone analysis.
• Strong technical understanding of DC brush motor dynamics, including carbon brush wear, commutation, winding integrity, insulation resistance, and acoustic noise/vibration.
• Experience in safety-critical automotive electromechanical applications (e.g., ABS/ESC hydraulic pumps, electronic parking brakes).
• Proven track record in managing customer claims, 0-km rejections, warranty return analysis (RMA), and joint failure investigations.
• Familiarity with daily tracking and maintenance of customer quality portals, web scorecards, and performance metrics.
• High proficiency in spoken and written English paired with strong communication skills to facilitate seamless collaboration with global customers and international plants.

Why Join Us?

• Opportunity to work in a dynamic and international environment.
• Competitive salary and benefits package.
• Career development opportunities within a growing global company.