Customer Quality Engineer

Bosch México; Santiago de Querétaro; On-site; MXN 334,800 - 558,000; Full time

Job summary

A leading technology company in Santiago de Querétaro is seeking a Customer Quality Engineer to ensure compliance with internal standards and customer requirements. This role emphasizes quality assurance on the production floor, identifies quality issues, and drives corrective actions. The ideal candidate will hold a bachelor's degree in a relevant field and possess strong communication skills to lead customer interactions and audits professionally. This position offers the opportunity to make a significant impact during new product launches.

Qualifications

• Bachelor’s degree in Engineering, Quality, Industrial Engineering, Manufacturing, or a related technical field.
• Strong customer‑facing communication skills.
• Ability to lead customer meetings, calls, and audits professionally.

Responsibilities

• Responsible for ensuring compliance with internal standards and customer requirements.
• Support production by identifying quality issues and driving root cause analysis.
• Participate in audits and manage documentation.

Job description

Job Description

The Customer Quality Engineer is responsible for ensuring that processes, products, and systems comply with internal standards, customer requirements, and applicable quality regulations. This role supports the production floor by identifying quality issues, driving root cause analysis, implementing corrective and preventive actions, and ensuring robust process control. The Customer Quality Engineer participates in audits, manages documentation, and collaborates with cross‑functional teams to maintain and improve quality performance. Additionally, they lead quality planning during new product launches and ensure compliance with customer‑specific requirements.

Qualifications

• Bachelor’s degree in Engineering, Quality, Industrial Engineering, Manufacturing, or a related technical field
• (or equivalent experience in quality/customer‑facing roles)
• Strong customer‑facing communication skills
• Ability to lead customer meetings, calls, and audits professionally
• Skilled in explaining technical issues clearly to customers and internal teams
• Strong written communication for reports, 8Ds, and formal responses