Customer Quality Engineer

One Mobility; Comonfort; Presencial; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary

Stability and development

Flexible time

Descripción de la vacante

One Mobility Group in Comonfort, Guanajuato, México is seeking a Customer Quality Engineer to lead customer quality objectives, identify gaps in processes, and support visits and audits. You will evaluate returns, conduct root-cause analysis with the CFT, ensure timely follow-ups, and drive continuous improvement using quality tools.

Requirements include an Industrial Engineering degree, 2 years of experience, and advanced English.

Formación

• Industrial Engineering degree required.
• Minimum 2 years of experience.
• Advanced English required.

Responsabilidades

• Lead activities related to achieving customer quality objectives.
• Identify gaps in quality processes before, during, and after process implementation.
• Identify, promote, and implement best quality practices for all customers.
• Organize and support customer quality-related visits and audits.
• Evaluate all customer returns and notifications and determine root causes with the CFT.
• Conduct customer visits.
• Ensure customer satisfaction through follow-up on issues, root cause analysis, and feedback.
• Participate in continuous improvement and corrective action activities using quality tools.
• Enter requested quality data into the customer portal or respond to customer requests.
• Advise on use of specific customer requirements.

Conocimientos

Advanced English

Educación

Industrial Engineering

Descripción del empleo

Overview

Join us in driving connectivity forward! At One Mobility Group, we bridge worlds—combining nearly a century of German automotive engineering precision with the innovation power of the globe's largest electronics and ICT manufacturer. Our portfolio spans the full spectrum of electrified mobility, including power distribution systems, high- and low-voltage modules, safety components, and advanced charging solutions. We specialize in integration expertise that connects data, power, and sensing to redefine what’s possible in intelligent, connected mobility. We are a vibrant international team of 10,500 people, working across 17 countries in Europe, Asia, North America, the Middle East, and Africa. We foster an inclusive culture where ideas are trusted and supported, and collaboration is encouraged. We move fast, think differently, and empower our people to deliver breakthrough solutions.

We are looking for a Customer Quality Engineer at our location in One Mobility in Comonfort, Guanajuato (México) - Fit Voltaira.

Requirements

• Education: Industrial Engineering or related
• 2 years of experience
• Advanced English

Your tasks

• Lead activities related to achieving customer quality objectives
• Identify gaps in quality processes before, during, and after process implementation
• Identify, promote, and implement best quality practices for all customers
• Organize and support customer quality-related visits and audits
• Thoroughly evaluate all customer returns and notifications and determine root causes, in conjunction with the assigned Customer Functional Team (CFT)
• Conduct customer visits
• Ensure customer satisfaction through prompt follow-up on customer issues/concerns, thorough root cause analysis, and comprehensive feedback
• Actively participate in continuous improvement/corrective action activities for quality-related processes and ensure the correct application of quality tools and quality expertise
• Enter all requested quality data into the customer portal or respond to customer requests
• Advise and be the expert on the use of specific customer requirements

Our offer

• Attractive salary
• Stability and development
• Flexible time

Are you interested?

We are looking forward to receiving your application. If you have any questions in the meantime, do not hesitate to contact us.

Contact: Fernanda Olvera

Email: [e-mail]

• Business Unit: One Mobility Voltaira