Customer Quality Engineer -Ccmx

Chiaphua Components Group; Región Costa Norte; Presencial; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

Chiaphua Components Group in Guadalajara, Jalisco, Mexico seeks a Customer Quality Engineer to drive automotive quality across the supply chain. You will review motor design specs, lead PFMEA, PPAP packages, and verify CTQ criteria on the line.

The role requires a Bachelor’s in Mechatronics/Electrical/Mechanical/Industrial Engineering, 3–5+ years in automotive QA, IATF core tools mastery, 8D/5-Why problem solving, and strong English for global collaboration.

Formación

• Bachelor's degree in Mechatronics, Electrical, Mechanical or Industrial Engineering.
• 3–5+ years of automotive quality assurance experience.
• Direct CQE or customer-facing quality experience preferred.
• Mastery of IATF quality standard requirements and AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).
• Strong problem-solving skills including 8D, Ishikawa, and 5-Why.
• Proficient in English for global collaboration.

Responsabilidades

• Review motor design specifications during APQP to ensure manufacturability.
• Lead PFMEA updates for winding, commutator welding, and brush-box assembly.
• Prepare and approve PPAP packages with Control Plans, Process Flows, and MSA.
• Verify Poka-Yoke systems and EOL testers.
• Conduct audits focusing on CTQ parameters.
• Monitor SPC charts for key parameters.
• Lead 8D root cause investigations.
• Act as the technical bridge between Tier-1/OEM brakes and plants.
• Manage 0-km rejections and warranty returns.

Conocimientos

Quality Assurance

Customer Interface

Statistical Analysis

APQP/PPAP Knowledge

Core Tools (AIAG)

Problem Solving

English fluency

Educación

Engineering degree (Mechatronics/Electrical/Mechanical/Industrial)

Descripción del empleo

Chiaphua Components GroupWe are a well-established motor manufacturing and product assembly group headquartered in Hong Kong and production plants and office worldwide.Due to our continued success and growth, an excellent career opportunity has arisen.
We are looking for a high-caliber candidate to fill the above position.
Responsibilities and requirements are listed below:Customer Quality Engineer - CCMXLocation: Guadalajara, Jalisco (Tesistán area), MexicoResponsibilities- Review motor design specifications (torque, current draw, brush wear limits) during New Product Introduction (APQP) to ensure manufacturability.

• Lead and continuously update Process FMEAs (PFMEA) specifically for winding, commutator welding, and brush-box assembly.
• Author, assemble, and approve Level 3 PPAP packages, including Control Plans, Process Flow Charts, and Measurement Systems Analysis (MSA).
• Verify and validate Poka-Yoke and error-proofing systems at critical manufacturing stations, such as automated brush presence sensors.
• Conduct regular process and line audits on the assembly floor focusing strictly on critical-to-quality (CTQ) parameters.
• Monitor and analyze Statistical Process Control (SPC) charts for critical parameters like brush spring tension and commutator runout.
• Establish pass/fail criteria and parameters for automated End-of-Line (EOL) testers measuring back-EMF, winding resistance, and acoustic noise.
• Manage non-conformance by isolating suspect material, issuing immediate containment actions, and making scrap/rework dispositions on the shop floor.
• Lead 8D root cause investigations using Ishikawa (fishbone) diagrams and 5-Why analysis to address complex customer rejections and quality issues.
• Act as the primary technical bridge and customer interface between Tier-1/OEM brake system makers and internal manufacturing plants, managing 0-km rejections, warranty returns (RMA), and customer portal scorecards.
• Qualifications- Bachelor's degree in Mechatronics, Electrical, Mechanical, Industrial Engineering, or a related engineering discipline.
• Minimum of 3 to 5+ years of quality assurance experience in the automotive manufacturing sector.
• Direct experience as a Customer Quality Engineer (CQE) or in customer-facing technical quality roles is highly preferred.
• Mastery of IATF ***** quality standard requirements and full proficiency in AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).
• Advanced proficiency in structured problem-solving methodologies, including 8D reports, Ishikawa diagrams, 5-Why, and Fishbone analysis.
• Strong technical understanding of DC brush motor dynamics, including carbon brush wear, commutation, winding integrity, insulation resistance, and acoustic noise/vibration.
• Experience in safety-critical automotive electromechanical applications (e.G., ABS/ESC hydraulic pumps, electronic parking brakes).
• Proven track record in managing customer claims, 0-km rejections, warranty return analysis (RMA), and joint failure investigations.
• Familiarity with daily tracking and maintenance of customer quality portals, web scorecards, and performance metrics.
• High proficiency in spoken and written English paired with strong communication skills to facilitate seamless collaboration with global customers and international plants.
• Why Join Us?
  

Opportunity to work in a dynamic and international environment.Competitive salary and benefits package.Career development opportunities within a growing global company.