Customer Quality and Audit Engineer

Yanfeng; Ciénega de Flores; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Yanfeng in Mexico (Nuevo León) seeks a proactive Quality Coordinator to drive customer‑quality activities across North America. You will support plant quality teams in planning, tracking, and improving processes to meet business targets.

The role requires an automotive manufacturing background, multi‑customer interface experience, and a proven track record in resolving product issues using 8D methodologies. Strong data governance and Power BI skills are preferred.

Formación

• Bachelor’s degree in mechanics or engineering preferred.
• Automotive manufacturing background (OEM or Tier-1) preferred.
• Experience interfacing with multiple customers is desirable.
• Proven track record in closed‑loop product issue resolution using quality tools.
• Strong capability in information governance and data analytics; Power BI and AI Agent experience preferred.

Responsabilidades

• Coordinate and track customer‑quality activities across North America.
• Support plant quality teams in planning, execution, and improvement actions.
• Compile annual customer satisfaction data and drive improvements.
• Set up and operate customer portals; keep change‑points updated in real time.
• Monitor customer scorecard performance and maintain real‑time updates.
• Follow up on customer chargeback cases and optimize workflows.
• Track external quality costs including chargebacks and containment costs.
• Support rapid response for major customer quality incidents.
• Assist system engineers with customer requirements and audit readiness.
• Monitor overall customer‑quality performance and drive improvement directions.

Conocimientos

Power BI

AI Agent

Data analytics

Information governance

Quality tools

8D methodology

Educación

Bachelor's degree in engineering (mechanics or related)

Herramientas

Power BI

AI Agent

Descripción del empleo

Responsible for overall coordination, tracking and execution of all customer‑quality activities across North America. Support plant quality teams in planning, execution, tracking‑analysis, summary and improvement of customer‑quality work to meet business performance targets

Detailed R&R

1. Compile annual customer satisfaction data, conduct analysis, draw conclusions and drive improvement actions.

2. Apply for and set‑up customer Portal accounts; proficiently operate customer Portals and keep

change‑points updated in real time.

3. Collect Customer‑Specific Requirements (CSR), and support system engineers to sort out and release CSR documents.

4. Monitor customer scorecard performance to ensure target achievement. Understand scorecard operating logic and maintain real‑time updates for change‑points. Adopt weekly tracking routines, send timely alerts to plants and escalate risks to management. Define and refine customer scorecard management procedures.

5. Follow up customer chargeback cases, drive chargeback‑process execution; define and optimize

customer chargeback workflows and management rules.

6. Track overall external quality‑related costs, including customer chargeback expenses and customer‑site containment costs.

7. Support fast response and resolution for major customer quality incidents.

8. Understand customer system requirements and assist system engineers with requirement deployment. Prepare for or support customer audit readiness. Track customer audit schedules & findings; drive deployment of customer system requirements and corrective actions against audit non‑conformances to prevent major audit observations.

9. Monitor overall customer‑quality performance and propose improvement directions.

10. Support Quality Academy development and build competency for plant quality teams.

Educational Background:

Bachelor’s degree and above, major in mechanics or engineering related preferred.

Experience:

— Automotive manufacturing background (OEM or Tier‑1 supplier). Multi‑customer interface experience; prior project exposure to BMW, Tesla, GM, VW, Audi, Mazda, Lear, Adient, Magna is preferred.

— Proven track record in closed‑loop product issue resolution; hands‑on experience with quality tools and 8D methodology preferred.

— Strong capability in information governance and data analytics; Power BI and AI Agent experience preferred.