Customer Portal Admin Intern - Onsite Perks & Growth

Collins Aerospace; Mexicali; Presencial; MXN 133.920 - 200.880; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Great work environment

Free transportation

On-site gym

Sports tournaments

Wellness area

Corporate events

Eco-friendly parking

Descripción de la vacante

Collins Aerospace is seeking a Customer Portal Administration Intern in Mexicali to support day-to-day onboarding of customers, manage user registrations, update accounts, and assist with portal functionality. The role offers exposure to identity and access management, digital operations, and aerospace business processes.

The ideal candidate is detail-oriented, organized, customer-focused, and a clear communicator who supports cross-functional teams to ensure secure onboarding and timely access

Formación

• Must be currently enrolled in the final semesters of an administration or related field.
• Proficiency and fluency in English (90% level).
• Problem solving skills.
• Customer support experience.

Responsabilidades

• Process customer user registration requests per procedures and SLAs.
• Verify registration information and supporting documentation for completeness.
• Create, modify, and deactivate customer user accounts based on approved requests.
• Collaborate with internal teams to answer questions on portal functionality.
• Assign roles, permissions, and access profiles following security guidelines; monitor queues for registrations and account administration.
• Respond to inquiries related to account creation, password resets, login issues, and access requests.
• Maintain accurate records of registration activities and user changes.
• Escalate complex access or security issues to appropriate teams; ensure resolution via communication and problem solving.

Conocimientos

English proficiency

Problem solving

Customer support

Educación

Final semester enrollment in administration or related field

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Collins Aerospace is seeking a Customer Portal Administration Intern in Mexicali to support day-to-day onboarding of customers, manage user registrations, update accounts, and assist with portal functionality. The role offers exposure to identity and access management, digital operations, and aerospace business processes.

The ideal candidate is detail-oriented, organized, customer-focused, and a clear communicator who supports cross-functional teams to ensure secure onboarding and timely access